Bad
Based on 320 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rackspace Technology is a leading end-to-end, hybrid and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies.
Rackspace Technology (rackspace.com) has 320 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
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Tony N.
Worst support ever. After 2 days with no call back no email and pathetic updates. I finally get a support representative that can't even speak English. I will be moving All my hosted exchange elsewhere. BEWARE this company is pathetic at its best!!!!!
Terry A.
Waited in the office all day today for a promised callback. No call back but no surprise as we have requested a call back 4 times over the last 2 days. I would avoid Rackspace at all costs
Squirrel D.
Incompetent provider, email outage and support is not responding, supposed "security incident" "Please see our status page for details, as we update at least every 12 hours."
Jtan S.
EDIT: it has been 1 month and still no solution. I am held hostage because my archives and 10+ years of email activity is stuck with rackspace. Their status page is overly enthusiastic and misleading. I am still waiting to download my PST backup so I can move away from this fallen giant It's Saturday 17:15 as I write this review and my last received emails were yesterday 7am. That's over 1.5 days of missing emails and communications. The worst thing? It seems all those emails will not ever arrive meaning I have lost out on potential business as well as hindered my reputation on my customer relations with my client base. Totally unacceptable from what I thought would be the safety net of a veteran company in servers and security. I have followed Rackspace' guidance on migrating to Office 365 but Microsoft' clunky registration process to become a partner is a longwinded process in which now is blocked by a review which will take 3-5 days Meaning I can't do anything right now.
Terry A.
Email system went down in th UK at 7am Friday morning and Saturday morning decided to change emails to office 365. Emails would not migrate, spent 3 hours on the phone to support who said they couldn't help. PICK A DIFFERENT COMPANY AVOID THESE AT ALL COSTS
Daniel A.
All our Exchange email accounts have been offline for over 24 hours!! so we cannot access or respond to customers emails or access meeting links - it's a very costly, highly stressful mess caused directly by their technical incompetence! And to compound the stress they're providing no updates and no support at all! It's the second time in a month that our email accounts have been offline for extended periods without any communication or explanation. Completely unacceptable! Based on my experience they're the absolute worst company to use, and I strongly advise against trusting them with your emails or infrastructure as they simply don't have the technical competency or support structures in place to handle this responsibility. I'd rate them 0 stars if I could.
Jim D.
Terrible company!!!! Email doesn't
Simon M.
I've had no exchange email for now nearly 24 hours. On hold now for 19 minutes. What sort of mickey mouse organisation are you?
