Bad
Based on 320 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rackspace Technology is a leading end-to-end, hybrid and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies.
Rackspace Technology (rackspace.com) has 320 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
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A G.
We used Rackspace for YEARS. In the early years, they were a great company. As of recently, they are a trash company with terrible products, service, and they have terrible billing practices. They will ignore your customer service requests, keep billing you, and then send you to collections.
Customer
I've used Rackspace for many years now and they are consistently getting worse. Now every other time I call, the support PIN shown in my account is not recognised by the operator's system. This has been like this for years and yet still broken. So today I decided to reset my support PIN whilst on the phone with them but the operator told me there is no functionality for me to do that: oh yes there is, look I've just done it. In the end the only option apparently is for the operator to send a support ticket on my behalf, so I said, I'll do that. He told me (again) that there is no functionality for me to do that. Oh yes there is! Look I've just done it. Has the pantomime season started already? Unbelievable.
Timothy E.
Dishonest company. Their support chat will tell you anything you want to hear then submit a ticket where they will tell you a different story. I tried to upgrade our email service and the sales person that contacted me tried to get more money than the plans listed on their website. There support has gone the way of Go Daddy where it consists of pointing to DIY solutions on their database rather than fixing the issue.
Jacob W.
Emails have been down for almost a month. Support refuses to remove the IPs banned. For over a month microsoft and other email clients are rejecting emails. This has lost our clients a LOT of business, and made us look bad for using this service. They made NO ATTEMPT to let people know that their service is completely broken. Horrible experiance.
Jack L.
Continues billing 12 months after the account was closed. This still is not resolved...
Rob S.
They blocked my cellphone outlook because of "intrusion attemp". My laptop outlook has been locked out 3 times in the last 5 days. All I tried was to use my cellphone like I have in the past. I'm going somewhere else tomorrow. I refuse to pay an extra month. I'm a vet and use USAA. I'll give them a call and they will not pay it. Rackspace is the worst. Robert S. Former US Army 18E50, 18Z BSME, MSEE MCSE
Elliot S.
I've used a lot of hosting companies over the past 20 years and can honestly say that Rackspace are the worst. Overpriced, arrogant, and unhelpful. Avoid and get a cheaper, better service elsewhere from a company who values you.
Mike B.
**I am extremely frustrated with this company! I tried to set up an account but accidentally entered the wrong email address. When I called Customer Service for help, I struggled to understand the representative due to his heavy accent. It made the situation even more stressful. What really irks me is how quickly they were to take my money from my bank account, but when it comes to resolving issues, the service falls short. This experience has been nothing but disappointing!**
