Rana FurnitureReviews of ranafurniture.com

SKU: 102310 Chrome table - buyer beware, table has high potential of being tipped over by a child and possibly causing injury. Customer service manager has complete disregard for this concern and has ignored 7 requests to speak to someone above her. Please do your homework if considering this table

Mi esperencia con el vendedor Armando muy buena , me gaste en su tienda 5154 peso resulta que llega a mi casa una,silla ropa al momento llamo y lo reporto y resulta que me la,quieren reparar y no darme una nueva, donde esta el respeto al cliente al sacrificio de una familia una silla de 150 peso que llego rota , yo quisiera contactar con alguien que me oiga y le de valor al cliente .

This was the worst experience that I have ever had buying furniture. I should have walked away the moment the saleswoman started pressuring to buy additional things and add on all these extras. They don't tell you how expensive their delivery charges are until you get through and place your order, at the end they throw on the oh yeah and that'll be another $250 for delivery. If you ask me when a customer spends over $2500 the delivery should be free. Now it comes time for delivery and no one communicates to you that part of your order is going to be missing and one of the pieces from your couch will also be missing. So now you call the manager at the store to express your disatisfaction and she could basically care less and will do nothing more then to ensure it will all be delivered the next Saturday. You stress the fact that you want the missing couch leg and missing dressers to be delivered the same day so that you don't have to take time off of work. Fast forward to the next Saturday when you sit around your house on your only day off and miss time with your family so that they can deliver said couch leg and dressers sometime between 1 and 4pm. The delivery guys show up and only bring the couch leg and have no idea what I'm talking about when I ask about the dressers. I call the store and speak to the manager yet again and yes this time I was MAD!! Come to find out that the dressers wouldn't be in for another week but no one could've called to tell me that, if they had I would have told them to wait to deliver the couch leg until they could deliver the dressers too so that I did not have to sacrifice my one day off with my family. Yet again the manager could care less and isn't willing to do anything to help me. So now she ensure that they will deliver to me after 5pm so that I do not have to miss work. Fast forward another week and a half when my dressers are being delivered and I am at work, I start receieving phone calls from the delivery driver at 1:30pm. I explain that I cannot leave work and that they were supposed to be delivered after 5pm, he states that he's not sure he can wait around that long. Now I have to call the delivery company and they say they will wait but only until 5pm so if I am late they'll have to come another day. After I was assured by the store manager that I would not have to miss time at work I still had to leave work an hour early so that I could get my dressers delivered. This was a nightmare of an experience for me and I would recommend that everyone else stays away.

I tried to return a brand new loveseat within 30 days of purchase, not even opened, in its Original package, and a representative told me that there was no way i could return it back I will never buy at Rana furniture again.

I'M FROM THE BAHAMAS AND THIS IS THE FRIST TIME THAT I HAD DEALT WITH THIS COMPANY,BUT IT IS ONE THAT I WOULD HOPE THAT NO ONE WOULD HAVE TO ENDORE ESPECIALLY MY CARIBBEAN PEOPLE . I PURCAHSED A COOFE TABLE AND A SOFA AND LOVE SEAT HAD IT SHIPPED AND WHEN I WENT TO ASSEMBLE THE COFFEE TABLE HAD HUGE PAINT CHIPS AND THE LEGS OF THE STAND WAS NOT IN THE BOX, I IMMEDIATELY TOOK PICTURES AND EMAIL SIRA (THE MANAGER) HER REPLY TO ME WAS THAT THE ITEMS WERE INSPECTED AND IT IS NOT THEIR FAULT TO CHECK THE SHIPPING COMPANY.ALL WELL AND GOOD BUT MY THING IS THIS IF THE ITEM WAS CHECKED THEN TELL ME HOW IS IT THAT IT WAS NOT DECTEDED THAT THE LEGS WERE MISSING. THAT WAS A LIE. THEN I WENT TO ASSEMBLE THE SOFA CHAIR AND ONE OF THE LEGS WOULD NOT SCREW IN HAD NO THREADS THIS JUST MADE ME FURIOUS. I TRIED ON MANY OCCASIONS TO MAKE CONTACT WITH SOMEONE ONLY TO BE TOLD "GIVE US YOUR NUMBER AND WE'LL CALL YOU BACK" IT NEVER HAPPENED. IT HAS BEEN AT LEAST THREE WEEKS WITH NO SATISFACTION. BE WARNED PEOPLE THIS COMPANY IS NOT A REPLICA COMPANY HAS THERE MOTTO. I WOULD SAY I LIVE AND HAVE LEARNED MY FELLOW CARIBBEAN PERSONS LET MY CURCIMSTANCES BE A LESSON FOR YOU DONT PURCHASE FROM RANA.

Buenas tardes: Como le explique en mi comentario en Facebook, he comprado varias veces muebles con ustedes. Obtuve mi juego de cuarto, juego de sala y dos set de colchones con ustedes. Cuando me de ido hacer unos cambios me llegue a la Rana q está ubicada en la 8 del SW, Miami, Fl hace alrededor de 3 semanas. Compro un sofá cama, una mesa del centro y una alfombra de $200 la persona q me atendió pretendía q yo me llevara la alfombra q estaba en el floor de exhibición lo que me pareció completamente ridiculo, pagar esa cantidad por algo q está en exhibición y que las personas q llegan pisan etc y al mismo precio, aquello terminó en una aceptación de que me enviaran la alfombra a la casa. Regresé una semana después a la misma tienda y compro un juego de muebles modernos, al cual querría añadirle dos lamparas de mesa, una se veía rota (jorobada) y efectivamente nada se tocó y se desplomó, aun así siguieron insistiendo en que no había otra y eso era la q teníamos q llevar, por supuesto que no la compramos, nos dieron la opción después de decirnos que no tenían en stop de llevarnos una y la otra la enviaban. Tampoco acepte semejante cosa, Cogimos un centro de mesa que son dos manzanas grandes q también estaba rayado la pintura y la vendedora en nuestra cara nos dijo q eso no tenía q ver y esa era la que teníamos q llevar. En fin y en conclusión, más que una falta de respeto hacia los clientes, que compramos y decidimos gastar nuestro dinero con ustedes, en cualquier lugar las cosas que quedan en exhibición, último artículo etc te rebajan el precio, pero q Te presionen para comprar algo en exhibición como si no tuvieras otras opciones eso es imperdonable. Las personas trabajan muy duro en este país para conseguir sus cosas, sales con ilusiones y sueños a cambiar tu casa y regresas con el día amargado por un trato semejante. Ojalá esto tenga solución pq perderán muchos clientes Saludos

City furniture or el dorado is better.

Hace solo 4 meses compramos los muebles con mucha ilusión, con dinero trabajado honradamente, ya el sofá se esta descascarando y falla el sistema eléctrico de subir los pies, cuando llamó me dicen que Cómo vivo en key west no me pueden mandar una persona a evaluar los muebles, después que me cobraron casi 400 dólares para que me los trajeran, ahora me dicen después de varias llamadas que si quiero los lleve por mis propios medios para tratar de repararmelos. Esto es justo, un sofá de casi 2000 pesos?? Ahhh y ni pensar en devolverlos, pq ya pasaron los 3 meses de garantía. Ojala lean esto y me contacten para darme alguna solución, no es facil, se quedan en silencio y no te contestan, solo te dicen ay si señora lo sentimos mucho. Donde esta, la fama y la garantía de los fabricantes, cuando la señora Laritza de la tienda de Homestead, que fue donde los compre, me aseguró que eran de la mejor piel. Será todo una mentira para cobrar su comision?? Pienso tristemente que si, que todo fue una mentira.