Excellent
Based on 747 reviews
RecellExchange4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RecellExchange offers Genuine Apple AirPod Replacement Parts. Whether you've lost a left AirPod, right AirPod, or charging case, we have you covered. We also carry Samsung Galaxy Bud, Beats by Dre, and Google Pixel Bud replacement parts. All products come with a 90-Day Warranty, and are 100% authentic.
RecellExchange (recellexchange.com) has 747 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 49 reviews with 1 star · Clear filters
Alinour H.
I wanted to return this because I did not want the item anymore because it doesn't really work that good it kept lagging and when I try to refund it like and try to return it, it doesn't let me. Can someone please help me return this.
Rhea A.
Wrong AirPod
Stanley J.
Was the wrong airpod and worker on phone said he couldn’t help me
Reply from RecellExchangeMar 1, 2025
Hi Stanley, I reviewed your case with our internal team, you have the AirPod Pro 2nd Generation Lightning model A2698 Right ear, you ordered from our website the Pro 2 Right ear A3047. Apple released two different models of the Pro 2nd Generation, but the ears are not cross compatible, so unfortunately this is why our phone support could not assist you. When you attempt to pair two different generation earbuds you will receive an error saying you have a mismatch or 1st generation. If you would like to exchange it out for the correct model we are more than happy to help you. Thanks. -Recellexchange Team
LF M.
Do not buy from them. The AirPod they sent me was dirty, old with a dented inner ear mesh. I can barely hear audio. No wonder they don’t accept returns
Reply from RecellExchangeFeb 8, 2025
Hi there, All of our parts are thoroughly sanitized, tested and inspected before being shipped out. We also offer 30 day returns and 90-day warranty. It’s possible you have the wrong company because we are always willing to assist our customers with any issues they have. If you need any support from us we’re here to help: [email protected]
Quinn H.
Perhaps I'm being a bit dramatic by leaving a bad review on several platforms, but maybe don't FILTER OUT BAD REVIEWS AND BLAME THE CUSTOMER FOR YOUR MISTAKES! I received the wrong item, and then they blamed ME and said I must have ordered the wrong item (their logic made no sense). I better get my refund when USPS gives it back to them and maybe I'll delete my reviews.
Reply from RecellExchangeJan 21, 2025
Hi Quinn, We kindly ask that you email our support team: [email protected] or provide us with your name and order # so we can review this case for you. Please keep in mind that a very high percentage of customers order the wrong part due to the similiarities of most models and we have a free exchange program that allows you to receive the correct one. If we sent you the wrong part we are more than happy to make it right however needed. Thanks for posting your experience and we hope to get this resolved.
Patrick M.
I would **AVOID** thIs **SCAM** at all costs. I see positive interactions from the past, but something has happened. I ordered an item 5 days ago and I get one different story after another about the status, after they claim same day processing. It's shipped, it hasn't shipped, it's waiting for confirmation (whatever that's supposed to mean) before it ships, it has been confirmed, it hasn't been confirmed. No one ever answers the phone or returns voicemails. I have tried dozens of times. A phone number I was told to use by a person that told me the phone was down after suggesting i call it for 15 minutes. Most of the time the "support team" refuses to identify themselves and repeats the same, "please don't hesitate to reach back out" , as if they helped me after ignoring my questions. They have free 2 day shipping claims all over the place, but the order total required to get it keeps changing. My next stop is the better business bureau, as it looks like they supposedly participate.
Ben P.
not authentic, dirty and dont work
Reply from RecellExchangeAug 8, 2024
Hi Ben, Our products are 100% verified authentic, and we test, inspect, and sanitize each unit. Our support team will be more than happy to help you verify if your earbuds are potentially copy, or you possibly need assistance with pairing. Thanks and look forward to hearing from you.
Orion
TOTAL LIARS.. THESE BIOTCHES CHARGED MY CARD FOR $54.99 WHEN I NEVER ORDERED ANYTHING FROM THEM. THEY ARE SCAMMERS!! MY CU GAVE ME THEIR WEBSITE ADDRESS, PHYSICAL ADDRESS, TERMINAL ID INFO AND THEY WILL HEAR FROM MY LAWYERS BY THE END OF THIS WEEK
Reply from RecellExchangeJan 21, 2025
Hi there, it is impossible for us to charge your card on our website, it is likely that your card was stolen and used on our website which is fraudulent. We kindly ask that you remove this review as it is false and we have no way of charging your card without authorization from the buyer. Thank you.
