RefillsReviews of refills.com

They told me they would process my refund. This happened on March 20 and it is now the 30th. Please be warned to not order from them.

I placed an order and never received a confirmation or receipt. I canceled the very next day and was told I’d receive a refund—but it’s now been 10 days with no refund, no follow-up, and no response. I couldn’t access their portal because I never received the login code or emails (not even in spam). A customer service rep assured me I’d be refunded, but nothing has happened. I even filed a dispute with my credit card company, then was told that would prevent a refund—so I canceled the dispute. To make matters worse, I received the medication and was told by the company to throw it away—which I did. I’m now out $429 with nothing to show for it. No receipt. No communication. No access to their system. No refund. The product also came with no instructions, and the dosage seemed unusually high for a beginner. After doing some research on the pharmacy they use, I found a lot of concerning information. At this point, I feel completely ignored. Buyer beware.

I’ve dealt with this company for months. It hasn’t been a walk in the park. I’ve only received 2 vials of medicine. I had a late start because instructions weren’t clear, I wrote support and no one ever got back to me I mean this was months ago. I called, left messages. Never spoke to anyone. I finally called the pharmacy for help. Fast forward to this last renew for my medication. My card was frozen, they tried to pull $150 twice. I unfroze the card and processed the payment. They said it failed. It was pending at the bank so I gave it some days because someone from support texted me and I asked, he said it would fall off, they had nothing they could refund. LIES. I disputed it, my dispute was denied with the card company saying the company DID provide services. This is false. I’ve called, can’t reach anyone. It’s been over 48 hours since I chatted someone online, no response. I mean it’s just awful service. I worked a whole day of work to throw money in the garbage because this company isn’t trustworthy. I have screenshots of each support I was able to actually reach, all saying it should fall off even though I’ve explained IT POSTED. It’s NOT pending. I work at the bank, I’m versed in bank terms. This is a hard posted charge. And now, the dispute is denied. I have all images of anyone would like to see screenshots of the madness. *update as of 5/3/26 I did contact the person lalaine that responded. She said she’d look into it right away. More than 14 days passed, I followed up which was 4/20/26, got a response from her that she’d look into it immediately and get a response from the team. Tomorrow makes another 14 days with not a single bit of follow up, no meds, and no money back. At this point if they do send the meds, I’ll have to titrate up again. Do yourself a favorite and don’t use this company.

Absolutely horrendous experience. Do not use this company. Use Noom or any other reputable place. They charged my card without approval. They make you put your card down to see what prescription you can get and then just charge you when they make one. I canceled twenty minutes after my card was charged and they would not refund me as they had "already sent it to the pharmacy". You did not do that in 20 minutes. I have screenshots to prove how poor they are. They also say they respond within a minute, but it took them multiple hours. I called four times and left voicemails, but they never got back to me. DO NOT USE THEM! I will be posting this review everywhere to make sure this does not happen to anyone else.

I entered to see what the cost would be and I was charged immediately. Within the hour of entering my card info I tried to cancel and get a refund the said it was canceled and a refund would be processed but over a week later now and my card has not been credited.

Zero stars. I canceled my order within 24 hours, days before the ship date cut off. I have time-stamped screen shots. I canceled the order again day of, before the shipping label was created. I have time-stamped screen shots. I have sent both to refills.com support and they are not only refusing the refund, they have put in writing the excuse, and the excuse violates their written policy, which I've also captured. I'm filing complaints with my credit card company, and the consumer protection bureaus in my home state, the shipping state, and DE where they are formed. It's a time-consuming process, but it is necessary for accountability.

I am sharing my experience so others can avoid serious issues. I ordered GLP-1 medication through Refills, and my shipment was extremely delayed with no tracking provided. During this time, I reached out multiple times for support, expressing concern about the lapse in my medically necessary treatment, and my messages were ignored for days. I formally requested cancellation on February 28, 2026. Despite this, my account was charged again without authorization. Only after this charge did Refills respond, and they denied my refund. The company’s explanation—an “influx of orders”—does not justify the risk to health or their lack of communication. This experience shows serious red flags: • Delays that interfere with medical treatment • Lack of transparency or tracking information • Ignored support inquiries • Unauthorized billing after cancellation requests • Poor customer accountability If you are considering Refills, proceed with extreme caution. Make sure all cancellations are confirmed in writing and monitor your account carefully. Based on my experience, these issues are not minor inconveniences—they directly impact health and finances.

The medication was prescribed on December 30, and I received it around January 1. After multiple uses, I discovered that the medication was already expired. The vial clearly shows a “Beyond Use Date” of November 13, 2025, meaning it was no longer safe or appropriate to use at the time it was delivered to me. This is a compounded medication, where the beyond-use date is critical for both safety and effectiveness. As a result, the product I received was unusable. I have contacted the company multiple times to resolve this issue. However, they have refused to issue a refund and have only offered to send replacement medication, which I do not want given the seriousness of receiving expired medication. I have photo documentation clearly showing the expired beyond-use date on the vial, as well as records of my communication attempts with the company. Additionally, I will be filing a complaint with the FDA regarding this matter.