Great
Based on 1,597 reviews
Refills4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Myesha T.
Zoe was very kind and very understanding. She used great active listening and was very ensuring.
Reply from RefillsAug 28, 2026
Thank you for your wonderful feedback! We’re delighted to hear that Zoe was kind, understanding, and attentive throughout your interaction. We truly appreciate you sharing your experience!
Maria T.
I reached out over an issue with a vial and I received a call within an hour! I did two other programs (one with lots of fancy packaging and “goodies) but more expensive and confusing! Thanks refills!!
Reply from RefillsAug 28, 2026
Thank you for your wonderful feedback! We’re glad our team was able to respond quickly and make the process simple and straightforward. We truly appreciate your trust in Refills!
Kortney O.
The man who helped me today was extremely helpful, kind and patient. I appreciate his time!
Reply from RefillsAug 28, 2026
Thank you for your kind feedback! We’re delighted to hear that our team member was helpful, patient, and kind throughout your interaction. We truly appreciate you taking the time to share your experience!
Satisfied C.
Prompt follow up after request to start program. Sharon called at a time that I was unavailable offered to call back and called back at time discussed and was very thorough given all the information I needed
Reply from RefillsAug 27, 2026
Thank you for sharing your experience! We're delighted to hear that Sharon provided such prompt and attentive service. Following up at a convenient time and ensuring you received all the information you needed are important parts of the customer experience we strive to deliver. It's wonderful to know that Sharon was thorough, accommodating, and respectful of your schedule. We'll be sure to pass along your kind feedback to her. Thank you for choosing us, and we wish you all the best as you begin your journey!
Jill K.
Just ordered meds less than 48 hours ago, approved with 24 hours meds shipped and received medication packed in ice and insulated so that it was still ice cold when opened. I am pleased with the company so far. Much more so than my last provider. Only 2 shipments and both arrived hot. Thanks Refills!!
Reply from RefillsAug 27, 2026
Thank you for your wonderful feedback! We’re thrilled to hear your medication arrived promptly and well-packaged, and that you’ve had a positive experience with Refills. We truly appreciate your trust and support!
Bob B.
Rep (Alex) was well informed, polite and helpful. Directed to next steps required for resolution in a clear, timely manner
Reply from RefillsAug 26, 2026
Thank you for taking the time to share your feedback. We're delighted to hear that Alex was well-informed, polite, and helpful throughout your interaction. Providing clear guidance and ensuring our members understand the next steps are important to us, and we're pleased Alex was able to assist you effectively. We appreciate your kind words and will be sure to share your recognition with Alex. Thank you for choosing us, and we wish you all the best with your journey.
Danny B.
I spoke with Hope on the phone she was very polite and answered all my questions well. I "hope" I have a good experience with refills.com
Reply from RefillsAug 26, 2026
Thank you for your kind feedback! We’re delighted to hear that Hope was polite, helpful, and able to answer all your questions. We appreciate your trust in Refills.com and look forward to providing you with a positive experience!
Tony
Well prepared...great info...very supportive and pleasant!
Reply from RefillsAug 26, 2026
Thank you for your wonderful feedback! We’re delighted to hear that you found our team supportive, informative, and pleasant. We truly appreciate you taking the time to share your experience!
