Great
Based on 1,597 reviews
Refills4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 73 reviews with 4 stars · Clear filters
Kim M.
So far communication is great.
Reply from RefillsJun 8, 2026
Thank you so much for your kind feedback! We’re thrilled to hear that communication has been great so far. Providing timely, clear, and supportive communication is very important to us. We truly appreciate your trust and support.
Judy T.
It’s been easy
Reply from RefillsJun 4, 2026
Thank you for your feedback! We’re glad to hear your experience has been easy and straightforward. Providing a simple and convenient process is exactly what we strive for. We truly appreciate your trust and support.
Kyna
The customer service via text with Taylor is always spot on.
Reply from RefillsJun 3, 2026
Thank you so much for your kind feedback! We’re thrilled to hear that your experience with Taylor has been consistently positive. Providing timely, helpful, and supportive communication is what we strive for, and we’ll be sure to share your appreciation with her. Thank you for your trust and support.
Paige S.
I had a slow start but I’ve lost 12 pounds so far. I have compounding medical issues of hypothyroidism and currently in menopause, making weight lose challenging. My boyfriend started a week earlier is currently down between 25-30lbs. It works!
Reply from RefillsMay 28, 2026
Thank you so much for sharing your experience! Losing weight while managing hypothyroidism and menopause can absolutely make the journey more challenging, so losing 12 pounds is a wonderful accomplishment. We’re also thrilled to hear your boyfriend has been seeing such great progress as well! Most importantly, we’re glad the treatment has been helping and supporting your wellness goals. Thank you for trusting Refills to be part of your journey.
Greta J.
The experience has been good but I wanted to cancel before my last shipment and wasn’t able to communicate that in time. I am at goal weight or within 5 pounds so I’m just maintaining now and will not need to continue unless I have a prepaid shipment
Reply from RefillsMay 21, 2026
Thank you for sharing your experience, and congratulations on reaching your goal weight that’s an incredible accomplishment! We’re glad to hear your overall experience has been positive, though we’re sorry you weren’t able to communicate your cancellation request in time before the shipment processed. We understand how important timing and clear communication are, especially during the maintenance phase of your journey. We truly appreciate your trust in Refills and wish you continued success and wellness moving forward.
Mike C.
fedex delayed my second month's box by 48 hours so i was a day late for my shot.
Reply from RefillsMay 18, 2026
We’re sorry to hear your shipment was delayed and that it affected the timing of your dose. We understand how important consistency is with your treatment, and delays like this can definitely be frustrating. We appreciate your patience and will continue working closely with shipping partners to help ensure orders arrive as smoothly and on time as possible.
Cherise N.
The compounded semaglutide is working wonderfully for my weight loss and my cravings are gone. I will say the ice packs in my most recent shipment were completely melted by the time the box got to my porch. The medication was still slightly cool to the touch, but it would be great if they used thicker insulation during the hot summer months.
Reply from RefillsMay 13, 2026
Thank you for sharing your experience! We’re so glad to hear the compounded semaglutide has been working well for your weight loss journey and helping reduce cravings. We also appreciate your feedback about the packaging during warmer weather. Ensuring medications arrive in proper condition is very important to us, and suggestions like thicker insulation during summer months are incredibly helpful as we continue improving our shipping process. Thank you for your support.
customer
When I "finally" talked to a customer service representative my experience was positive, but getting there was not easy. Customer service representative was very positive, friendly and capable. He was the positive 5 star experience I had. Telephone msg needs to be improved. You could not tell if you still were on hold and it auto cancelled the call with no warning.
Reply from RefillsMay 13, 2026
Thank you for your honest feedback. We’re glad to hear that once you connected with our customer service representative, your experience was positive and supportive. At the same time, we completely understand your frustration with the phone system and hold experience, and we appreciate you pointing this out. Feedback like this helps us identify where we need to improve so patients can get help more easily and efficiently. Thank you again for sharing your experience.
