ReformlyReviews of reformly.com

Reply from ReformlyJul 20, 2025

Hey Clara, We’re really sorry to hear that you feel this way and we want to take a moment to respond openly and honestly. First of all: the board is ours, and while it may look similar to others online, we’ve worked hard to build a complete system around it including our exclusive 28-day challenge, personal nutrition guidance, and a private community to support our customers. That full experience is what makes Reformly what it is. It sounds like some things may not have come through properly, if you haven’t received your challenge access or nutrition plan yet, we’d love to sort that out right away. Just send us a message at [email protected] with your order number and we’ll take care of it, no stress. We also want to be clear that we do not fake reviews, every review you see is from a real customer. We’re a small team genuinely trying to help women feel strong and confident at home, and we take feedback seriously. If you’re disappointed, we want to make it right. Please reach out so we can support you properly. Warm wishes, Team Reformly

Reply from ReformlyJul 18, 2025

Hi Katie, We’re genuinely sorry to hear that your experience hasn’t been what you hoped for, that’s definitely not the standard we want to set. Just to clarify: the 28-day challenge and the personal nutrition plan are included with your purchase, and we already sent these your way, but it’s possible they got lost in your inbox or in your junk/spam folder (ugh, tech 😩). We’d love to resend everything and make sure you can access the full experience as intended. Regarding the refund: we do stand behind our 30-day guarantee, and it’s definitely not the case that we won’t help you. We’ve offered a partial refund so far as a gesture of goodwill, but if something arrived damaged or faulty, we’ll absolutely make that right. That’s not up for debate. Would you mind dropping us a quick message at [email protected]? That way we can go through everything clearly, fix any misunderstanding, and make sure you’re properly taken care of. We’re a small team trying to do good things and we hate to hear when someone feels let down. Let us fix this for you, please! Replying regarding your update: We’re truly sorry to hear that you still feel this way, especially because we’ve really done our best to find a fair and supportive solution for you. From the beginning, we’ve offered multiple resolutions: a free replacement board, a 30% refund as a goodwill gesture, and provided you with full access to all the extras that come with your order including the 28-day challenge and personal nutrition plan. We genuinely hoped that one of these options would work for you. You’ve since requested a full refund, which we completely understand and as per our 30-day guarantee, that’s absolutely possible. However, like most international companies, we do require the product to be returned before issuing a full refund. This policy is clearly explained on our website, both before purchase and during the checkout process. Our return hub is based in the Netherlands, a central location that allows us to support all countries we serve. We understand that international returns can be inconvenient, and we truly wish we could offer local solutions everywhere, but that simply isn’t logistically feasible for us yet as a growing brand. We never want our customers to feel taken advantage of - quite the opposite. We created Reformly to help women feel strong, supported and empowered at home, especially those who can’t attend in-person classes. And we’re truly sorry that this experience hasn’t reflected that mission for you. If you ever decide you’d still like to return the board and complete your refund, our team will be here and ready to help as we've done so far. Warmly, Team Reformly

Reply from ReformlyJul 16, 2025

Thank you for taking the time to share your experience, and we’re genuinely sorry to hear that it hasn’t met your expectations so far. First, we appreciate your kind words about our branding and content, and we’re glad it resonated with you. That said, we completely understand how frustrating it must feel to wait for your order, then receive it without clear guidance on how to get started — especially when you're excited to begin your journey. We sincerely apologize for the lack of communication and for not getting back to your emails sooner. That’s not the level of service we aim to provide, and we’re actively working to improve our response times. We’d love to fix this for both you and your friend right away. If you haven’t already, please send a quick message to [email protected] with your order number and the email used at checkout, and we’ll get your access to the 28-Day Challenge, community app, and nutrition plan sorted as a priority. You absolutely deserve the full experience, and we’re committed to turning this around. Thank you again for your honest feedback — we hope to earn back your trust and see you update your review soon. Thank you, The Reformly Team

Reply from ReformlyJul 14, 2025

Dear Emma, Thank you for taking the time to leave a detailed review, we truly value your feedback, even if the experience wasn’t what you had hoped for. As a founder I'd like to personally address some claims made in your statement. 1. The 28 days Guarantee & Return Policy The “unused” return condition only applies if someone wants to return the board before starting the 28-Day Challenge. The 28-day guarantee applies after completing the program, and we’ve clearly communicated that proof of completion (like a filled-in progress tracker) is required. We understand you asked some follow-up questions, apologies if our previous replies felt vague, we’ll make sure to update our support team to be clearer moving forward. 2. 28-Day vs 30-Day Challenge Originally, we called it a 30-Day Challenge, but updated this to 28 days to better fit the program structure. If you saw “30 days” mentioned somewhere, we’d love for you to point it out so we can fix it, sounds like an honest oversight, not an attempt to mislead. 3. Return Shipping Costs International return shipping is indeed at the customer’s responsibility, as stated in multiple places on our website including the return policy which can also be found during check-out. We’re not hiding this. As an international brand with fulfillment in the Netherlands, we’ve chosen this setup for its reliability and infrastructure, even though it unfortunately means higher return shipping costs for some regions. 4. Reviews in Exchange for Incentives We never ask for positive reviews, only honest experiences, whether good or bad. The message in our private community was clear about that. Most people only leave reviews when they’re disappointed, which creates a skewed image. When we invited our community to share their genuine thoughts, we were actually blown away by the positivity and impact our product had made. I'd like to point out however that we'd never incentivise positive reviews in exchange for money back of some sort. 5. Dropshipping Claim To clarify: we are not dropshipping. Our products are partially stored and fulfilled directly from our warehouse in the Netherlands, allowing us to ensure quality and faster delivery times. I hope this gives some clarity. If there’s anything else you’d like to discuss or if you’re still left with questions, feel free to reply directly, I’ll personally make sure you get a clear and fair response. I also see you've gotten a very clear response from us last thursday and so far we haven't received anything back, hopefully all questions were handled and everything is clear now. Warm regards, Leon Founder – Reformly

Reply from ReformlyJul 9, 2025

We’re really sorry to hear about the delays and lack of communication you experienced—that’s not the level of service we aim to provide. We’ve looked into your recent messages and can see our team has now been in touch to provide an update on your order status. We completely understand your frustration and appreciate your patience, and we’re here to make sure this is resolved fully. If there’s anything else we can do to help, please don’t hesitate to reach out. Warm regards The Reformly Team

Reply from ReformlyJul 9, 2025

Hi Sandi, Thank you for taking the time to leave a review. We’re really sorry to hear about the frustrating experience you had initially—that’s never what we want for our customers. That said, we’re glad to see in your recent conversation with our customer service team that you’ve now received your board and are really happy with it. We truly appreciate your patience and understanding while things got sorted. If there’s ever anything else we can help with we’re always here to support. Warm regards The Reformly Team

Reply from ReformlyJul 4, 2025

Hi there, We're so sorry to hear about the trouble with your delivery and for the frustration this has caused. We completely understand how disappointing this must be, especially after waiting so long and receiving unclear tracking updates. Unfortunately, we weren’t able to retrieve your order details through your Trustpilot review, so we’re unable to locate your order on our system just yet. Could you please reach out to us directly at [email protected] with your order number and full name? We’ll look into this right away and make sure it’s resolved for you as quickly as possible. Thank you again for your patience, we’re here to help and will get this sorted. Best regards, Jane The Reformly Team

Reply from ReformlyJul 6, 2025

Hi there, We're really sorry to hear about your experience and we’d love the opportunity to make this right. As we aren't able to identify your order from this review, could you please respond here with your order number and email address? We’ll then reach out to you directly to sort this out and ensure you receive everything you need to get started properly. Thank you, and we hope to hear from you soon.