Great
Based on 204 reviews
Reliable Heating & Air4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1978, Reliable Heating & Air services Georgia homeowners with air conditioning and heating repairs, HVAC installation and heating and cooling maintenance. Reliable Heating & Air also provides same day emergency plumbing with over 25 licensed plumbers in Atlanta and electricians.
Reliable Heating & Air (reliableair.com) has 204 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 31 reviews with 1 star · Clear filters
customer
System does not work and it is very difficult to get service. We have had three people out but they do not do anything. We never received a copy of our contract.
Reply from Reliable Heating & AirOct 2, 2026
We’re sorry to hear about your experience and sincerely apologize for the frustration this may have caused. A Customer Care will be reaching out to you directly to discuss your concerns and work toward a resolution.
Denise C.
Not good because job never finished and no one has contacted me back
Reply from Reliable Heating & AirSep 23, 2026
Thank you for your feedback. We sincerely apologize that your job was not completed and that you have not received the follow-up communication you expected. We understand how frustrating that can be, and this is not the experience we want for our customers. We would like the opportunity to review your account and address any outstanding issues. Please contact us at [email protected] with your name, service address, and any additional details regarding your concerns. Our team will be happy to investigate and work toward a resolution. We appreciate you bringing this to our attention and look forward to assisting you further.
Lewis H.
The problem still is not fixed. 3 times this year I have had reliable come to fix my a/c and it still is not cooling as it should. I give up. I don’t recommend anyone buying an a/c unit from reliable. My experience with them had been a total nightmare!
Reply from Reliable Heating & AirSep 23, 2026
Thank you for sharing your experience. We sincerely apologize for the ongoing issues with your system and understand how frustrating it must be to have your A/C serviced multiple times and still not have it cooling properly. This is not the level of service we strive to provide, and we regret the inconvenience this situation has caused.We would like the opportunity to review your account and work toward a resolution. Please contact us at [email protected] with your name, service address, and any additional details regarding your concerns. Our team will be happy to review your history and assist further. We appreciate your feedback and hope to have the chance to restore your confidence in
Randall S.
I worked with this company for 20 years with over 10 investment and personal homes, and then they lied to me and ripped me off for $320!! I called to schedule a repair because 1 of my 2 HVAC wasn't cooling. I told the tech 2 years ago it needed 2.5 - 3 lbs of refrigerant. Tech told me if I went on maintenance plan, topping it off was included. He said the cost of the refrigerant was more than the plan, so I signed up for 2 plans. They came to do the maintenance, one HVAC was fine, the other needed 3 lbs of refrigerant, as expected. They charged me $320 for the refrigerant and $297 for the plans. When I reached out, they said they listened to the recording and admitted the tech said topping is included and they could see how I could be confused. Twayna said they would refund me for the $320 and to expect a refund in my account on Wed. Twayna said call us back Thursday if funds not refunded. On Thursday they said billing denied my claim and refused to refund the money. Do NOT do business with this company, they will lie and cheat and steal your money!!!
Reply from Reliable Heating & AirSep 25, 2026
We’re very sorry to hear about your experience and sincerely apologize that we did not meet your expectations. We value your feedback and take your concerns seriously. Someone from our Customer Care team will be reaching out to you directly to better understand the issues and work toward resolving them. Thank you for bringing this to our attention.
s S.
Administratively, this company is a nightmare to work with. We can purchase it completely new HVAC system and had no issues with the actual people on site in terms of installation. But the administrative side is a nightmare, everything from our salesperson deciding that I was too much of a problem to contact me and address any questions or concerns without turfing me to another number even after paying so much money for their product, to them not doing the permitting with the local county which you pay for upfront. Finally there was no aftercare to address questions or concerns with the units installed. They just install them and leave and leave you on your own which is very embarrassing for such a large amount of money being spent that not everybody has.
Reply from Reliable Heating & AirSep 25, 2026
Thank you for sharing your feedback. We’re sorry to hear about your experience. We were unable to locate an account matching the information provided, so we’d like the opportunity to investigate this further and assist you directly. Please reach out to our Customer Care team at [email protected] with your contact information.
Ros P.
Currently I have been without air for over 2 days. I have a sick daughter and she just had treatment. Last week 2 different techs came out because system was clicking on and off. 1st tech cleared line , but later in evening system was still clicking on and off. 2nd tech came in 2 days and said 1st tech did not clean system all the way. After he left system started to make sounds and just stop cooling all together. Called office again could not get appt until today. Was informed need new motor and it will take another 3 to 4 days. I asked the tech since I've had someone here 3 times and everything had been looked at why wasn't this mentioned? What got me was that the tech stated he was not here a few days ago, which was untrue, caught him a lie. Reminded him of the conversation that was held. Lost trust, he said it was not in system, I said not my problem. I purchased this unit 7 yrs ago and paid alot of money. I had it serviced in 2025 and every year. Reliable changed the way they were handling their maintenance and service about 2 yrs ago, but I still paid for service. They want to charge me $880.00, and feel I should not have to pay for a motor since it has not been that long and unit had been serviced timely. Now have to go to a hotel or something because it is to hot to stay and my daughter illness. Very upset!!! Still under warranty!! Please advise!!!
Reply from Reliable Heating & AirJul 21, 2026
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you and your family are experiencing, especially given your daughter's health situation and the extended time without air conditioning. We understand how concerning it is to have multiple service visits, receive differing information, and still be facing an unresolved issue. We also recognize your concerns regarding the repair recommendation, warranty coverage, service history, and communication throughout this process. We would like the opportunity to review your account, service records, and warranty details as quickly as possible. Please contact our Customer Care team at [email protected] and include your account information, service address, and any relevant details regarding your recent visits. Our team will investigate the matter thoroughly and work to address your concerns promptly. We appreciate you bringing this to our attention and value your loyalty as a long-time Reliable Air customer. We look forward to assisting you and helping reach a resolution.
Wendy R.
My air conditioning stopped cooling on Thursday, July 2, 2026. I contacted your company immediately and was advised that the earliest available service appointment was Wednesday, July 8. Although this meant being without air conditioning for six days during a period of extreme heat with temperatures in the 90s, I accepted the appointment. At approximately 8:50 p.m. on Tuesday, July 7, I received a text message advising that my scheduled appointment could not be kept and suggesting that I reschedule for Saturday. Because the message was sent so late in the evening, I did not see it until the following morning. When I contacted your company, I was told the cancellation was due to a shortage of manpower. While I understand that staffing challenges can occur, they should not result in customers who lease your equipment being left without air conditioning for an extended period during dangerous summer temperatures. Nor should a scheduled appointment be canceled with such little notice after I had already waited nearly a week for service. I have just read reliables response. You have not come to my residence to fix my HVAC system. The response you gave is dishonest.
Reply from Reliable Heating & AirJul 21, 2026
Thank you for sharing your feedback. We sincerely apologize for the delays you experienced in scheduling service and for the inconvenience of being without air conditioning during such high temperatures. After reviewing the details provided, we were able to locate an account matching your information and can see that a service appointment has since been fulfilled. We understand how frustrating it can be to wait for service and then have an appointment rescheduled, and we regret that this was your experience. If you still have any outstanding concerns or if there is anything else we can assist you with, please reach out to our Customer Care team at [email protected].
Renee S.
When it comes to getting someone to come out in high temperature the wait time for someone to come out and fix it is to far out you have to think about older people and people with health problems that should be an emergency.
Reply from Reliable Heating & AirJul 21, 2026
Thank you for sharing your feedback. We sincerely apologize for the delay you experienced in receiving service, especially during a period of high temperatures. We understand that extreme heat can be particularly challenging for elderly individuals and those with health concerns, and we appreciate you taking the time to share your perspective. After reviewing the details provided, we were able to locate an account matching your information and can see that your service appointment was fulfilled a few days later based on technician availability. While we are glad the appointment was completed, we understand that the wait was frustrating, and we regret any inconvenience this caused. Please know that we take every service call seriously and strive to assist our customers as quickly as possible. If there are any remaining concerns or additional issues we need to address, please contact our Customer Care team at [email protected]. We would welcome the opportunity to review your situation further and assist in any way we can.
