Repair SurgeReviews of repairsurge.com

Reply from Repair SurgeJun 11, 2025

Thank you for your feedback. We're sorry the manual you received didn't include the illustrations or diagrams you were expecting. While our coverage is extensive for most vehicles, there are rare instances where specific visual content may be missing for a particular model. If you haven't already, please reach out to our support team so we can review your case and issue a refund if needed. We appreciate the opportunity to make this right.

Reply from Repair SurgeJun 9, 2025

Hello, thank you for your feedback. We're very sorry the information you needed was missing from your manual. While our coverage is strong for the vast majority of vehicles, there are rare cases where specific procedures or diagrams may be unavailable for certain models. That’s never the experience we want for our customers. If you haven’t already, please contact our support team so we can investigate and provide a resolution, including a full refund if necessary. We appreciate the opportunity to make this right.

Reply from Repair SurgeMay 27, 2025

Hello, thank you for this feedback. Our coverage for most vehicles is very good, but in rare cases the information can be lacking for specific models. It sounds like that was the case here. We're truly sorry that we fell short here. After responding to your support message, we located your purchase and issued a full refund. Please don't hesitate to reach out if we can be of any assistance in the future!

Reply from Repair SurgeMay 27, 2025

Hello, thank you for this message. After going through our support system, we were able to locate your ticket. We're truly sorry that you didn't receive the timely response you deserved. We've investigated the situation, sent you a response, and after some discussion we issued a full refund. As you mentioned, the issue was an incorrect email during the signup process. While we don't have a way to tell if your email is correct before the email verification takes place, we failed to fix it quickly like we should have. We take full responsibility for that. At this point, the issue appears to be resolved. Please let us know if we can be of any further assistance. Thank you.

Reply from Repair SurgeMay 9, 2025

Hello, thank you for this message. It sounds like we unfortunately didn't have sufficient information for your vehicle. Our coverage for most vehicles is very good, but with over 10,000 models covered, there can occasionally be an issue with certain models. In those cases, we take responsibility and make it right for the customer, including a full refund if needed. Please contact us at [email protected] so we can investigate this and provide a resolution for you. Regarding the phone number you mentioned, we moved all customer support to our ticket system approximately a year ago. This resulted in issues being resolved faster in the majority of cases. The number you mentioned is no longer in service and isn't listed anywhere on our website. To contact support, you can simply click the "Support" button while logged into your account, or use the "Contact Us" page on our website, or you can simply email [email protected]. Any of these actions will create a support ticket and your issue will be addressed promptly! Please reach out at your earliest convenience. We look forward to hearing from you. Thank you!

Reply from Repair SurgeApr 15, 2025

Hello, thank you for this feedback. Our coverage for most vehicles is very good, but with over 10,000 vehicle models, there can be rare cases when the information isn't sufficient. It sounds like that may be the case here. If you haven't done so already, please contact us at [email protected]. We'll investigate the issue and provide a solution, including a full refund if necessary.

Reply from Repair SurgeApr 12, 2025

Hello, thank you for this message. After investigating this, we're unable to locate any recent customers with the name you provided to Trustpilot. Is it possible that you've mistaken us for another company? If not, please reach out to us at [email protected] and mention this review so we can look into this further. We definitely did not intend for any support requests to fall through the cracks. If you're a customer in need of assistance, we truly want to resolve that for you. Thank you and we hope to hear from you soon.

Reply from Repair SurgeApr 4, 2025

Hello, thank you for this feedback. We're truly sorry that we didn't have sufficient information for your specific vehicle model. Our coverage for most vehicles is very good, but when we fall short, we take responsibility and make it right for the customer. We've reviewed the support logs in this case, and the agent tried to help while making it clear that a refund was possible. After further investigation, a refund has been issued and the matter should now be resolved. We're deeply sorry that our coverage for your vehicle model was lacking. We appreciate the opportunity to resolve this for you. Please don't hesitate to reach out if we can assist with anything else!