ResetSmileReviews of resetsmile.com

Color off, that one tooth is bucked out like i have buck teeth and it gave me a gap. And it’s nothing the can do with it. I’m out $400. Don’t do it online, go into store to have done

I have spent $740.00 on a product I don't even have. The first impressions I sent in, they said I had to redo and charged me again for it. I tried a second time and it was garbage, so I threw it in the garbage. I am still being charged $5.99 every month and noone answers calls. There is no way to JUST CANCEL. I am gonna have to close my card and sue to get my money back for a product I used once, sent in, told not usable. Sent a second time, which was garbage putty that I could not use and STILL BEING CHARGED FOR WHAT? PLEASE TELL ME!!! $740.00 for what?

If I could leave no stars I would. I ordered my stuff at the end of December, I have not gotten my tooth still. It took two weeks for them to respond to my pictures and molds I sent in. I tried calling I tried emailing and using the chat. I could not get single response or help. I want to cancel my whole order and I can’t get a response and if you call the help number no matter how long you wait the ask if you want to leave a message. I sent four replies and didn’t get a single response. One of the emails I sent four days ago and they just responded today saying that they are unavailable. Do not order from them. It is a joke. Their customer service is terrible.

I am a second time customer. I am happy with the product, but with the second set I just received, it fits, but cuts into my gum when eating, I've reached out several times to customer support for help, but have not recieved a response except to say, we will get back to you in 48 hours. That was over a week ago.

I will not be recommending this company, You cant get anyone on the phone won't respond to messages, contacted them before telling me there is no orders from me when clearly it's there because I see it. This is piss poor company when you can't get InTouch with anyone, you pay from a 3rd party and so been paying and HAVE NOT received any product from them. Can't talk with anyone, I refuse to keep paying on something I have not even received I will be Sueing... I cannot even cancel my subscription, when clearly says money back garmented WRONG! there is no place to do it, this is NOT OKAY! I DO NOT RECOMMEND THIS COMPANY TO ANYONE! PLEASE don't order from them, as I haven't receive any product as I ordered it Last July 2025!!! But my account is not found, Really!!!

Never recieved product been waiting over a month

I would give them zero stars if I could. I have reached out THREE seperate times over the past three weeks trying to get my device replaced because what they sent me isn't even close to fitting. They do not return emails, do not return calls, do not follow up. They DO NOT CARE that their products are shit or that their customer is NOT happy with the product they were provided.

Terrible customer service experience. True! I will never do business with this company nor recommend them to anyone. I received no response despite multiple emails and phone calls. No follow-up. I recived one call within an hour of posting my negative review, not to fix the issue but asking me to change my TrustPilot review to be positive. Incredible. For the record, they never provided me the requested information, never resolved the issue, and per my insurance carrier they never contacted them, as they indicated they would. Anyway, my negative review stands.