ResetSmileReviews of resetsmile.com

The answer from reset smiles does NOT reflect the promise they make on their website under faq's. Their website (and their agents in telephone calls before my purchase) says I will have access to my dental chart. They have not given me this, that chart will have all the info my insurance company needs. My insurer says the chart is all they need, but reset smiles has not provided it. Does it even exist??

The appliance does not fit without pain. We have been trying to reach someone by email and the customer support phone number for over a week and cannot get a response. What a waste of money we can't afford to lose. Absolutely NO customer service able to be contacted.

The missing molar I have replaced feels OK but pops out whenever I try to chew any type of food. I've been trying to contact anyone by both email and phone for days with no response. The fulfillment process works, but there is no customer service. Help.

Received my order on Feb. 8th but the upper appliance did not fit. Have tried to contact the company several times by phone and email. No response after one week of trying. No one answers the phone, just a recording to leave a message. Left message but still no response. I feel that this company is a SCAM. If your appliance does not fit when you first get them, then you will more than likely be in a fix as I am.

I have been trying to contact someone from customer service for a week about an ill fitting device and I have received no response via email and have never been able to speak with someone on the phone. I have left several messages but have yet to hear anything back.

I initially ordered this back in November of 2023. I received impression kits, and sent those back. They said my impressions were too shallow, so requested I provide additional impressions. I received my device in January 2024. Upon receiving it, it did not fit, and I immediately contacted them via the "contact us" on their website. My email was sent to them on January 10th. I finally heard back on January 22nd and they said they will send out an additional impression kit the next business day to remake my device so that I am able to have something I can actually use. This NEVER happened. I have tried calling this company every day for about a month. And conveniently there are never any "support reps" available. I am astonished by how bad their customer service is here. I have sent more and more emails, just to get silence in return. Their site says they will give you your money back or make a new device so that you are happy with the product. It seems kind of hard to do that if they do not respond to emails and do not have agents available to take your call. I am beyond disappointed. I would not recommend this company to anyone. My experience is still ongoing, as I have yet to hear back or get any of my money back.

I am completely dissatisfied, I have called countless times leaving my contact info, I have not even received a courtesy call. Each time I have called support is never available. This has to be a scam. I have been paying, still waiting for the finished product. This company will not call or email you. They will take your money. Beware!

I truly think the reviews on this are inflated. I have not received a response on my ill fitting prosthetic. They have ignored it, yet I am expected to pay lots of money per month…and they said I have 30 days to return, yet won't return my email to get a pair that doesn't pinch my gums enough to make them swell badly enough I cannot wear them. I even paid for the "insurance" that they bill me for every month. And when they sent it (which was delayed, due to multiple requests for molds, though I sent them many each time), they sent the mold for my bottom teeth and told me to "practice fitting it on" when my missing teeth were the top teeth! Literally, my gums have swollen because of how tight and ill fitting they are. I just want ones that fit and don't jut out beyond my other teeth, yet they won't reply to my email for their "30 day guarantee"....are they waiting out the time or something? DO NOT TRUST THIS COMPANY...if it works, great for you. If you have issues, they DO NOT live up to their 30 day guarantee. Reset Smile, hear me, I am about to refute the charges to my debit card if I don't get a prosthetic that does NOT injure my mouth and stick out. And you BETTER not charge me again until you fix this! These are like a 12 year old playing with a 3D printer and as a lowly and under-paid, single mom school teacher, I cannot afford their playtime on their 3D printer...how about RETURNING AN EMAIL! Don't you DARE say customer service will reach out to salvage your reputation. Because you won't even answer me before my 30 days is up! PLEASE, people, pay attention to the reviews regarding communication. I trusted the replies and was had...and now out over 70 dollars a month!