ResetSmileReviews of resetsmile.com

Nightmare purchase. First device didn't fit, second device using new mold didn't fit. Too loose, ill fitting, flimsy, can't use. Sent video of how bad the fit is 2 weeks ago and the company disappeared. Company has not responded to numerous calls and emails but continues to charge me per month. Need help to cancel and get my money back.

Customer service agent was not supportive. They also took down a lot of the information incorrectly. During the conversation it sounded like they were reading from a script rather than interacting in a humanly manner. I was very disappointed with the experience.

will not answer my calls or emails......did not send what was suppose to be sent and was unable to start process. I am done and would like my money refunded and no further payments paid from my account.

I think most of the 5 star reviews were made by people who were lucky enough to have the process work on the first try, but if it didn’t…. I am not satisfied with my inserts or their customer service. I’ve sent numerous emails and made phone calls only to be told EVERY TIME that “no one was available” and that they would contact me…which, to date, that haven’t done. I accepted that no one would probably be available during the holidays, but it is now almost 3 months later and still no response or even acknowledgement. I’m glad I didn’t pay cash (as I normally do) because I won’t be making anymore payments for a product I can’t use. It’s a shame because I was looking forward to being able to use them…it’s a great idea as an alternative to a dentist….too bad they aren’t worth the money or effort! Update…ok, you’ve responded here to my complaint and promised you would contact me…but you haven’t and still don’t answer my emails!! Since you still won’t respond, I no longer wish to deal with your company…please give me the address to which I can return the inserts I have. I recall before ordering that you promised to refund my money if I wasn’t completely satisfied, which I definitely am not. Are you now going to honor that guarantee and refund the payments I’ve made?

I have sent numerous emails and calls since December about fixing my partial as well as pictures. I cannot get anyone to respond or fix the situation. The money i paid for this should deserve response to get it right. I also had a reply from Jess Salazar and I immediately replied. That was 10 days ago. So disappointing

I finally after a month and a half received my partials. They were not correct. Now Im emailing on a daily basis trying to get them fixed. 12 days ago I did get a response. I was told they are sending out a bite registration kit. I haven't received anything. Emailed again several times and got no response. Im now over two and a half months now and still don't have a correct set of partials. I really hate leaving bad reviews or making a bad name for a company but at this point I feel I have no choice. I purchased these partials and paid in full. I did this in good faith that they would stand by their product and correct any issues as they state they will on their website but obviously they dont.

I am missing my front right tooth. I lost my previous device that I ordered from another company so I decided to use resets smile as a replacement to have my smile fixed. I ordered them I received them I tried them on I did not like them. I did not like how it looked the left tooth that they made was way smaller and way shorter than my left tooth. I am also missing a molar in the back and they took it upon themselves to add that molar onto the device and when I put them on it hurts and it feels very uncomfortable I did not want that so I emailed them I received them which was 01/06/24 let them know the issue. They emailed me back the next day on 01/07/24 I received a reply from my worker named Jess Salazar. She apologized for the inconvenience and wanted me to go into depth as to what was the issue with the device to take a couple pictures and point out the issues so I did I wrote a very descriptive detail about what the issue was with the device took pictures circled the picture put arrows to where the issue is and Sent it to her. It is.01/19/24 and I have not heard back from Jess Salazar or smile. I sent them multiple emails no reply I called the number that they provide online for us to call in case of an issue. It rings it rings it rings no one picked up it says to leave a voice mail with your name and number then that 20 times, and still nothing. It says clearly on the website that if the device is not fit you, or you do not like how it looks or how it feels they will try to fix it or make your new one for free. that was one of the main reasons why I bought the device I decided to do the 10 month payment plan. They are currently trying to deduct the $74 from my account because it’s been a month already but I locked my account so they are able to charge my card because I refuse to pay for something that I do not use when they decide to reply to me and answer me get my issue fixed get my device fixed Exactly how I want it. I will not be making any payments. Please standby. The story is to be continued.

Super Disappointed. I Placed My Order 7 Going On 8 Days Ago Now... & The Tracking Said That It Was Going To Finally Arrive Today Before 9:30PM. I Eagerly Awaited It's Arrival, Only To Look At The Tracking To Find That It Says That The Address Was Incorrect & The Package Was Sent Back To Sender & So Now I'm Going To Have To Wait Until The Package Makes It All The Way Back To Sender & Then Wait Another Week Until It Arrives To My Address Which Is Hopefully Correct This Time. I Will Update My Rating Once My Final Product Arrives If It Is As Good As I'm Praying It Will Be.