ResetSmileReviews of resetsmile.com

I reached out on the contact us form for insight on whether I should do the impression now or wait but never received a response. My kit comes in 2 days and I’m still not sure if I can wait to use it or not. I tried calling and it brought me to an answering machine. So far customer service response hasn’t been a positive experience

Charges shouldn't be applied to the account until the item has been shipped and delivered.

The website gives you all the options, however after you click on "Get Started", you have 4 choices and none match what you see on website so there is a ton of confusion. The only reason for an extra star is for my customer service agent, Hannah. She talked me off a ledge and walked me thru the process over and over til we got it right. All due to confusion on website.

After reading all these reviews, I’m concerned about this company. I found ResetSmile on Instagram and ordered the kit, unfortunately the dental questionnaire is offered after the order. While filling it out, it stated the mold could damage my new dental crowns and implant abutment. I immediately called the company, no answer. I left a voicemail, no call back. Called again today, no one picks up ever. I have emailed and no response besides an email telling me that they have put the kit in the mail. I don’t know how to get ahold of this company to stop this order. It shouldn’t be this difficult.

I had a few corrections and some of my ? Never answered when I send them a email about payment invoices but now I believe that they have a better staff So I appreciate the Reset smiles effort thanks

Not impressed at all. It is so bulky on the roof of my mouth I can’t talk. It doesn’t lay flat so food constantly gets stuck. The fit is not firm but loose and they don’t replace all your missing back teeth but just a couple. I would not recommend this product at all.

First off the seven questions didn’t cover everything that concerned about. I have a partial on my upper teeth. I believe three teeth on the left and two on the right the anchor broke so I want to replace the whole entire partial, but it doesn’t give you that choice so it’s not gonna work out if I get a partial with one tooth, I can’t wear to partials at one time I need to speak to an actual person in this company

The ordering and receiving process was good. However, I am having problems with my lower partial device rubbing my gum causing pain and redness. I am unable to wear it and have been trying to contact someone on your support site and phone for 5 days now. Nothing. My upper device is fine but I’m very disappointed with my lower. I feel this should have been responded to within at least a couple of days.