Reply from ResponseJun 23, 2019
Hi, Chris. Thank you so much for the thorough review. We understand that our training, software tools, and other services aren't cheap - we don't take it lightly. Like you have pointed out, we have found that a lot of the customer success comes at an individual level - the commitment, the work ethic, the accountability.
We work hard to develop and deliver effective training. Unfortunately, however, no amount of training or tools will help anyone who is not willing to put in the time and hard work. Many who post negative experiences and call us a scam, simply never apply the training or place offers. If they don't place offers, obviously, they don't get any accepted. If they don't get offers accepted, they don't close deals. If they don't close deals, they make no money.
Of the customers who post negative reviews, we've found that many have not attended the classes, logged into the software, or have not placed any offers. We have tens of thousands of happy customers and learn of inspiring success stories every week! We know our training and tools work - but only for those who take action. We know we're not perfect, but we never forget who keeps us in business, and we continue to evaluate the customer experience and how we can make it better. Thanks again, we encourage you to keep us posted with feedback and success!