Restaurant.comReviews of restaurant.com

Reply from Restaurant.comMay 20, 2025

We requested more information to assist with this, but did not receive a response. If you still need help, you can contact our team anytime via restaurant.com/faq. Hi Nick, We appreciate you taking the time to share your opinion, though it’s disappointing to hear. We always welcome constructive feedback based on specific examples/experiences, as it helps us improve. That said, millions of dining enthusiasts have used Restaurant.com successfully over the past 25+ years, saving money at thousands of restaurants across the country. Our network continues to evolve, and while availability can vary, we offer tools like point exchanges and non-expiring balances to ensure our customers have flexibility and choice. If you’ve had a specific or particular issue, we’d genuinely like the opportunity to help—please visit restaurant.com/faq so we can look into it further.

Reply from Restaurant.comMay 20, 2025

Update: We reached out to the reviewer for more information so we could investigate and resolve this, but unfortunately, we did not receive a response within Trustpilot's 3-day window. We’re always happy to help if someone has a specific issue they’d like us to review. To get support or find answers to common questions, please visit restaurant.com/faq. Hi Brooke, We’re really sorry to hear about your experience, and we appreciate the chance to clarify a few things. First, our website and app serve as both a restaurant directory and a way to find active dining deals. To see only restaurants currently offering Restaurant.com certificates, we recommend clicking the “Show Deals Only” filter at the top of the page. We also rely on restaurants to notify us when they close or leave the program. While we work hard to keep our listings up to date, we know there’s room for improvement and are actively streamlining that process. As for how the dining rewards work—when you redeem your card, you receive points that can be used to claim dining certificates. These offer up to 50% off at participating restaurants. You're not being charged again to use your card—you're simply using your points to unlock great deals. And to give you peace of mind, your points never expire, and you can exchange any certificate at any time if a restaurant doesn’t work out. We understand this wasn’t the experience you were hoping for, and we’d love the opportunity to help make it right. Feel free to visit restaurant.com/faq—we’re here to help.

Reply from Restaurant.comMay 20, 2025

Update: We followed up with this user to get more details about their particular situation and to assist this customer with their issue. Hi Amy, Thanks for sharing your feedback. We’re always open to hearing about user experiences—but without specific details, it’s hard for us to look into what may have gone wrong or try to make it right. If you have a particular situation you'd like us to review, we’re happy to help. That said, we do want to clarify: while we work hard to keep our listings updated, we rely on restaurants to notify us when they leave the program. If that doesn’t happen in a timely way, we understand how frustrating it can be—and we’re actively streamlining our process to address that. Also, your points never expire, and you can exchange any certificate at any time. To make things easier, we recommend using the “Show Deals Only” filter on our site or app to view restaurants that are currently offering deals. If you’d like help or want to share more about your experience, our team is happy to assist—just visit restaurant.com/faq.

Reply from Restaurant.comMay 13, 2025

Hi Trenia, We’re genuinely sorry to hear about your experience and appreciate you taking the time to share it. Since 1999, food lovers across the country have used Restaurant.com deals to enjoy discounted dining at thousands of participating restaurants. While millions of diners have had great experiences using our certificates, we understand that availability can vary by location, and that can be frustrating—especially when options in your immediate area are limited. Restaurants join our program voluntarily and can turn deals on or off at any time, which is why we encourage checking our online directory right before you plan to dine. To make that easier, we offer a filter that displays only restaurants with current deals in your area. To clarify how our deals work: A $25 Restaurant.com certificate typically requires a $50 minimum purchase at the restaurant, giving you 50% off your meal. The same goes for larger denominations. It’s a fantastic value, but it’s a different model than a cash-value gift card. The good news is that your points never expire, so you can use them anytime a participating location works for you—even while traveling. You can even exchange your certificate for a new restaurant in various denominations - points give you flexibility to use your deal to fit your dining situation. We're also disappointed to hear about your customer service experience—that’s not the standard we aim to uphold, and we’ll be following up with our team. If you're open to giving us another try, we’d be happy to personally help you find a restaurant where you can use your points. Feel free to reach out - you can find our contact information at restaurant.com/FAQ Thanks again for your feedback—we’re always working to improve.

Reply from Restaurant.comMay 5, 2025

Hi Bonne, We’re really sorry that the restaurant you visited did not honor your certificate. We have tens of thousands of restaurants in our directory and while all restaurants in our program agree to participate, sometimes a location leaves and forgets to inform their staff or doesn't notify us in time to update our site. Please know that we’re actively working to improve this process. Please know that your points never expire, and you can exchange any certificate at any time if a restaurant isn’t honoring it. We’d love the opportunity to help you find better options in your area. You can visit restaurant.com/faq to connect with our team—we’re here to help and would appreciate the chance to make this right.

Reply from Restaurant.comApr 29, 2025

Hi John - We’re very sorry to hear about your experience—and we want to be clear: Restaurant.com never requires a credit card to redeem or use a gift card. What you described is not part of our redemption process, and it definitely does not align with how we operate. Our team is actively trying to get in touch with you to learn more about what happened so we can understand where things may have gone wrong. We take claims like this seriously and would really appreciate the chance to speak with you directly. As for our dining options, we partner with thousands of restaurants across the country, and our list changes regularly. Your points never expire, and you can use them at any participating restaurant—or exchange a certificate at any time if something’s not a fit. We hope we get a chance to understand what happened here. Please visit restaurant.com/faq so we can connect.

Reply from Restaurant.comApr 29, 2025

First, thank you for being a loyal customer for more than a decade — we truly appreciate you! We know if you've been with us that long, you’ve had some good experiences along the way, and we’d love to continue making sure you do. A few months ago, we transitioned older certificates into points to give customers more flexibility and choice. With points, you’re not locked into a single choice — you can redeem your points anytime for deals at thousands of restaurants nationwide, and your points never expire. So if you can't find a deal you like today, check back tomorrow to see what's new! We’re sorry if this change caught you off guard. Our goal is to make it easier for you to dine where and when you want, even if your original restaurant isn’t currently offering a deal. You can use your points toward any restaurant listed on our site that’s offering a deal, as designated by the "exclusive deals" badge on the listing. If you need help finding great options near you, we’d love to assist. You can visit restaurant.com/faq anytime for support. Thanks again for being such a longtime customer — your loyalty means a lot to us!

Reply from Restaurant.comApr 7, 2025

Hi John, thanks for sharing your experience—and we’re really sorry for the confusion and frustration. Just to clarify: when you redeem a Restaurant.com deal, it converts into points that you can use however you’d like, in any amount, and they never expire. You’re absolutely not limited to just one use. Please reach out to us and we’ll take a look at your account and help make sure you are able to redeem for the whole value of your deal. We're here to help!