Revel SystemsReviews of revelsystems.com

Technical support is hard to understand most of the time...my POS station was down for more than 24hrs. As a business owner this was very hard not being able to take sales.

Revel systems is overpriced because of poor service. We actually pay extra for upgraded customer support, and even that overall is unacceptable. We end up having to spend a lot of extra money on outside IT support to keep the system working. Lots of maintenance and there are challenges when apple upgrades and revel does not. We use the their loyalty program which is still not calculating correctly for the customer. Lots of issues.

We still have several issues with online ordering as well as items on the kiosk. These items are a work I progress still. Your I.T department still can't figure them out. Overall if I could do it again I would not choose revel. There are way to many limitations in regards to the kiosk ordering...Oh by the way we are a strictly kiosk ordering only restaurant.

There are some high quality and helpful people working at this company and I don't personally blame the people for my major issues with this company... with that being said their "customer service" system is terrible. They only want to communicate via email for real issues and they take forever. I have been left SOL many times because I wasn't able to speak to the right person who could help because "they are not reachable by phone. We can only communicate with said person via email". So I'm left with a system that can't function and since basic support people can't help and this is a bigger issue then they can resolve, I'm left without a usable POS all weekend. Here's how they can fix their issues: Allow their customers to speak to the departments that can help them and allow them to speak to them on the phone. Have more people in these more advanced departments so I don't have to wait two days to fix my app or printer template. STOP all the dang emails. Just speak to me, it solves issues way faster

The cost keeps going up for any new add-ons and quite honestly I have been having problems for 3 years. We were not set up correctly and have never recovered. Each person I talk to doesn't seem to know anything and has to ask some one else. For example, my sales person, while very nice and responsive, couldn't answer 70% of my questions and had to ask someone else. I was set up with an up-grade that doesn't work at all. We have a designated customer service person, who has to get back to me for every question I ask. Every call in to Revel help is a minimum of an hour and often results in escalating me to the 2nd tier. All I see with Revel is problem after problem. The main headquarters is literally 10 miles away from me and I can not get a live person to come to my place and see what we are dealing with both in POS set-up issues and on the back end issues. I am currently looking for a new POS company.

At first, I was impressed. Revel staff was friendly, helpfull. And then Revel decided to fire almost everyone except support. Then I have faced the fact that a lot of features doesn't work on Lithuanian version and nobody from Revel cares about it. Online ordering - looks like beta, terrible experience. Support - even worse. At first, they say "give me some time, I have to ask my colleague what to do", then repeats what you already know. An app stopped working in the middle of the day without any warning twice - Apple killed old version and Revel forgot to warn their customers. Please, do something with "Inventory" part. Now you can export every column EXCEPT "class". Why?

Revel boasts about upgrading their system every couple of months with new features and better performance. But, when their system doesn't perform the way it should they are slow to provide fixes. We recently had a problem with Revel's inventory management system not providing accurate information. It was showing many of our products out of stock or with inaccurate quantities. After spending countless hours on the phone with tech support they finally told us that this was a known issue but it would be several weeks before the issue was resolved. Meanwhile we are left with an expensive POS system that can't accurately keep track of inventory.

This POS was not working for me. It was a nightmare from the beginning as my membership was misplaced and therefore couldn't get me in for on-boarding. Extremely frustrating and unacceptable. Then Revel team screwed up my POS somehow, I spent over 120 man hours inputting everything into the system and had to redo it again. It was awful.