Right Stuf AnimeReviews of rightstufanime.com

I ordered something April 25th, Saturday. It was the end of the Viz sale and I decided to place my order. They didn't even get it shipped and half of what I ordered went out of stock and told me I would have to wait until they were in stock, when they WERE IN STOCK WHEN I PLACED THE ORDER. The lady was extremely rude and I told her to cancel. They will never get my business again.

Horrible customer service! I purchased something that came broken in the mail, but they do not pay for return shipping even though item had nothing to protect it via shipping. No padding of any kind. I called in to inquire about this with a representative and he told me to shop elsewhere that's their policy. If the policy is to force customers to pay for return shipping, then more care should be taken in the way you package out the items so they don't get damaged in the first place! If you are going to stick with that then revise your packaging methods, you probably won't run into as many of these problems as it seems to be a huge negative against you.

My son purchased several anime DVDs and box sets. I used my credit card to purchase. Apparently, about a week or 2 later, my son (who is special needs) received an email that appeared to be junk as it was not identified as coming from Rightstuff. Today we received an email stating that the order had been cancelled. I called RightStuff to inquire as to the reason the order was cancelled and was told it was because I did not respond to this other email. Now they will not honour the price on the original order. Never, ever in all the years of purchasing online have I ever had to respond to an email to verify that I actually made the purchase. I do not recommend purchasing anything from Rightstuff. Find a different company that wants your business, because clearly, Rightstuff does not. If Rightstuf was a reputable company, they would stand behind their pricing, period. Especially when there is absolutely nothing wrong with the order. Jake - The addresses you speak of were identical. You keep hiding behind the excuse that it is the fraud scoring software. Yet, the addresses were identical. Right stuff, waited 20 days before sending its first email. This is far from acceptable. As you can see from many of the reviews here, this happens often. Seems to me that Rightstuf is just hiding behind substandard software programs and policies. There was absolutely nothing wrong with our order. You guys screwed it up and as a result, screwed over a special needs child. Jake, you said that you cannot honour sale pricing that expired 2 weeks prior. Is that why Rightstuff waited 20 days (more than 2 weeks) to send its first email to us??? None of the reasoning you have provided in any way is reason to cancel our order. All this company had to do was to honour its pricing, but no, they screw over there clients. Great business strategy. There are also many substandard reviews on site jabber and complaints filed with the better business bureau. Find another company to deal with at all costs. You will get screwed.

Very bad customer service experience. Given minimal solutions to fix a problem concerning a credit card and a less than $25 purchase. Take your business elsewhere.

My boyfriend placed an order with this company for his friend for Christmas. He paid with his debit card and had no issues with billing. The Postal Service read our address incorrectly and had his items get returned back to the sender because the person they tried delivering this to, which was not my boyfriend refused to take the packages. Our apartment building is 7046, and there is another building next to us that is 7046 and 1/2, which is where the Post Office tried delivering it to. We have tried going to our Post Office about this so many times and they never do anything for us. They just claim that their mail carriers are aware of which addresses they need to deliver to and there shouldn't be any issues. When my boyfriend tried explaining this to Right Stuf customer service through both email and the phone, they told him that there was nothing they were going to do. They are going to just simply give him a refund for the products he ordered, but are deducting an EXTRA charge for sending it back and also charge him a restocking fee for the POST OFFICE'S ERROR. Any other company we've had shipping problems with never blames us, they always say they will reship it to another address. But Right Stuf has just decided to blame him (the customer). So now his friend is not getting his gifts, because Right Stuf refuses to resend anything without charging extra. My boyfriend in total spent about $100 on two different orders and only got a refund of $22. And the woman on the phone just told him to reorder when there is another sale because he purchased these items during the holiday sale which is no longer active. This company's customer service is awful and they are so money hungry it's sad. I don't reccomend buying from them at all. I am certainly never giving them my business again and am making sure to tell everyone I know not to order from them either.

I placed two separate orders for Christmas via the holiday deals, USPS read the address on both packages incorrectly and labeled them "Return to Sender," so now Rightstuf is charging me two separate reshipping fees, two separate restocking fees, and will not simply resend my items to another address, with the rep on the phone telling me to either reorder at full price or simply wait for another sale. I'm never ordering anything from this company ever again.

Definitly not recommend if you live inside the EU. The first order was fast and ok. However for the second order, my package got returned. They said the shipping company sent it back because the address was insufficient(why did it work the first time and why didn´t they provide any proof?). After ~ 3 months I finally got my money back(thanks to PP!). However they did not refund the shipping fee, saying that it is my job to get the money from the shipping company. I wrote them 3 times that I cannot do that since they have the contract with the shipping service, however they kept ignoring this fact. I opened a Paypal case and they threatened to close my Account and ultimately they did it.

Terrible customer service. I've been a customer with them for a long time, but if you ever have a mailing issue they will not help you in the slightest, even if you paid for insurance.