Poor
Based on 69 reviews
Riley Home2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are excited to share Riley’s beautiful craftsmanship with you. For those with champagne taste on a rose budget, Riley simplifies the acquisition of luxury. By providing unparalleled quality, reasonable price points and superior customer service, Riley challenges the status quo in the bedding and bath industry.Riley has exclusive partnerships with Portugal’s finest textile mills as well as global and US-based manufacturers. Our launch bedding collection consists of sateen and percale sheet sets, duvet covers and shams in a variety of styles and colors, down and alt-down comforters and pillows, as well as luxury gift items like a 2-in-1 blanket/pillow and eye masks. Our launch bath collection includes towels in two varieties, plush and spa, terry bath robes and hooded waffle robes, as well as texturized bath rugs. We hope you will spend the night with us.
Riley Home (rileyhome.com) has 69 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
Showing 36 reviews with 1 star · Clear filters
Marj
I recently bought a king/California duvet cover. If you have a king size insert, do not buy. It will be way too big. They called it a hybrid which means the dimensions are actually for a California king. I’m apparently at fault because I failed to study the dimensions. I should not have assumed my king down insert would fit. It was a final sale so they would not do anything for me.
sbkernel
I agree with other one-star review. These are the worst sheets ever. They make my rags look good. They are full of wrinkles, not soft and fit very poorly. Customer service at the company was hardly what I call customer service. They do not stand by their products. I don't understand how this company remains in business, other than by scamming and misleading their customers. I believe that all the 5 star reviews on their website are bogus. Terrible company with an awful product.
Virginia S.
Last year I purchased a set of queen sheets advertised as soft and wrinkle free and promoted by the New York Times Wirecutter reviews as their top pick for quality sheets. They cost $160 but I wanted to splurge for great sheets as a present to my husband. They were seriously the worst sheets I’ve ever purchased in my life. I followed the care instructions but no matter what I did the wrinkles were intense and would not come out unless I ironed the sheets (who has time for that?) and even then they looked like crap. I ended up throwing them away. Riley solicited a review from me and I wrote a polite but honest review that they never published. The reviews on their site for these terrible sheets were ALL five stars. It’s simply not possible that this is true. I noticed they’re no longer listed on Wirecutter. Huh, wonder why? Very dishonest, rip-off company.
xochimilco
Deceptive product representations. Their sheet “sets” contain only a single sheet. A checkbox for an optional flat sheet leads you to think it’s for a flat bottom sheet instead of a fitted one, since fitted sheets don’t fit some thicker mattresses. But no -- if you don’t check the box for an “optional” flat sheet at additional cost, you get no upper sheet in your “sheet set.” A con to make you pay extra for the second sheet.
