Ripple FiberReviews of ripplefiber.com

The service constantly goes down and it's out sometimes for more than 24 hours before it comes back up. Customer service is based out of India and it takes almost 30 mins get someone on the phone. We are moving on to a new service provider soon.

Tried to talk to guys install on street they couldn't speak English. I wanted to know why I dont have a black box in my yard

I have had this company hired for both my business and residential. First, my business that he lined into the practice and made me wait for the whole damn 4 hour wait window. Promise we are not going to be like the other guys. Only to wait and no show. Grrrrrrr. The response was we are only residential. One week later, just kidding we can do business now....Second incidence at my home and they dug up three areas in our yard and the mailbox sank in as a result. Response: I am sorry we cannot find the tie ins or the junction box for the lines that we laid. Good luck we cannot provide service. I mean you had one job. Stupid

Getting Ripple has been a terrible experience from setting up the appointment to installation & on to dealing with customer service when the service stopped working two days after installation. I had it installed on a Friday, the tech wanted to run the line all the way around the back of my house and drag it into the crawl space instead of just punching the line into the left side where Spectrum came in. I caught it after he had ran the line and mounted the box to the side of my house. To his credit her understood that it made no sense to do that and fixed it but come on. Next everything was working great until Monday morning. I called customer service & spent an hour on the phone with them while they attempted to figure out the issue. After reconfiguring my modem/router several times the service came back up but didn’t work correctly. I was experiencing a lot of jitter and dropped packets which you wouldn’t expect from Fiber. I was given a Ticket reference number and told that Tier 2 support would be reaching out to me. No one called but I did get a couple of emails to which I responded. The next day a Ripple rep stopped by while I was again on the phone with customer service asking for an update. Sadly he was just there to verify the installation went correctly. I explained to him what was going on and he made a phone call, looked up my ticket number then said he added some notes and I should expect a technician to be contacting me and on the way out to fix the issue. No one called. Now we are on day 3 of me calling customer service (it’s Wednesday, again it was installed the previous Friday). While speaking with tech support the lady asked me if I had changed the network name and password (I have) she tried to tell me that was what was causing my issue, that it needed to stay the same. This is unequivocally false and they need to train their support personnel better. She went on to tell me that my original ticket was closed, marked as fixed. So here I sit on hold waiting on her to allegedly schedule a technician to come out for real this time and fix an issue that I shouldn’t even have. (They just hung up on me when transferring me to get scheduled) I was looking forward to switching to Ripple from Spectrum as I expected Fiber to be more reliable than coax but as of now I see that I was wrong. I would avoid this service at all costs until they get it worked out.

i wait almost 2 moth to be installed after ordering the 1 GB Internet service, for 3 moths i had a uninterrupted service and yesterday my service went down in reported in the afternoon and they are no and to send a technician that i need to wait until tomorrow, almost 48 to address a down service, very poor technical support.

We tried to get Ripple (then it was HyperFiber) a couple years only to be told the complex we live in wasn’t authorized to install so we had to pass, but to our excitement a technician/sales person showed up at our door last week telling us they had been authorized to install internet and had already installed in a few units where we live. We set up an install date only for no one to show up and when I called to find out why I was told that they were not able to install in complexes and that the sales person only told us that to get us to sign and make himself look good to his boss, mind you their Customer Service were the ones to tell us that. 0/10 would recommend.

Worked fine for 3 weeks. then the billing was screwed up. when they fixed it I had dial up speed internet for 2 days because they screwed it all up and no one KNEW how to correct it. Finally they sent a tech. Had it working fine for 36 hours and then, on a holiday weekend, a total service outage now going on 24 hours. Back up cellular internet is terrible. I am getting this garbage out of my house. Nothing but incompetence from this company.

Installed yesterday and has been down multiple times. Its been down most of the day amd they refuse to answer service tickets and the online chat said they were resetting the system just to boot me off the chat instead. Iam about to cancel how can u screw up this bad ?