Aparna
Very helpful with my ordering issues!
Very helpful with my ordering issues!
Reply from RitaniSep 20, 2019
Hi Aparna, Awesome! I am glad we were able to help you with your purchase. We are here if you need us! Best, Marla

Excellent
Based on 563 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ritani is a high-end jewelry brand modernizing the way people purchase diamond engagement rings and jewelry.
Ritani (ritani.com) has 563 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 459 reviews with 5 stars · Clear filters
Aparna
Very helpful with my ordering issues!
Reply from RitaniSep 20, 2019
Hi Aparna, Awesome! I am glad we were able to help you with your purchase. We are here if you need us! Best, Marla
David
Beautiful earrings. Exactly as advertised.
Reply from RitaniSep 20, 2019
Hi David, We are glad you loved your beautiful earrings! Thank you for sharing your feedback with us :) Best, Marla
Kevin
Friendly and knowledgeable staff made choosing Ritani a no brainer, this was the second time I have ordered a ring from here and plan on making all my purchases from them in the future. They have an amazing selection of diamonds at all price points and all are of the highest quality. I would not go anywhere else!
Reply from RitaniSep 20, 2019
Hi Kevin, This is FANTASTIC feedback! Thank you so much for taking the time to share your experience with us, we take pride in our service and products and we are glad it shows! Best, Marla
liming Y.
It is very convenient to shop online with ridani
customer
The ring is beautiful! I had no idea it was an eternity band - the picture shows it's only semi. Either way, very happy with my purchase! I will say, I know Ritani does not provide direct shipping info due to security, but the tracking communication needs to be MUCH clearer. Especially since you have to sign for it. Mine showed up today when the R Tracking Number shows it's scheduled for delivery next Tuesday (today is Wednesday - so 6 days from now).
Reply from RitaniSep 13, 2019
Hi Tiffany, We are so happy to see that you loved your Eternity band! Also, thank you so much for your feedback regarding the tracking information from your order confirmation. We are currently working on bringing our site to the next level for our customers and this feedback will help us do just that. Best, Marla
Naser T.
Great customer service. All employees were quick and fast in replying via emails and through the chat. All around awesome people to deal with!
Simon
I had already bought my engagement ring on the website. After getting married my wife eventually lost her engagement ring and after looking for it for months we've decided to re-order it. I was assisted by Sabrina from the customer service who helped me find the ring, upgrade it as needed, find a new diamond, and even gave me a great promo code towards the end. Great service and great rings!
Reply from RitaniSep 13, 2019
Hi Simon, I am so glad Sabrina was able to deliver a great customer experience! Thank you for sharing! Best, Marla
Patricia N.
Tianna was so very helpful today. I had several questions and she answered them and for the one question (if I could get the 18” chain switched to a 16” one in platinum.) she wasn’t sure how to answer, she said that she would leave a message for her team and they would get back to me. Besides being knowledgeable about Ritani jewelry, she was kind, upbeat and very personable. She is great at her job and is an asset to Ritani!
Reply from RitaniSep 13, 2019
Hi Patricia, Thank you so much for sharing this! We love Tiana and all of our Engagement Specialists but it is awesome to see when our customers do too. I will share this with Tiana and the team, thank you so much, again. Best, Marla