RitaniReviews of ritani.com

I just spoke to someone named MARLA or similar, she would not repeat her name when asked. She was rude and not helpful. I had to walk her through locating my order. My request was simple. I placed an on line order on 4.28 and my credit card was authorized. She could not find the order and kept insisting that the last transaction was in March. I asked to speak to her supervisor, she said she is the supervisor and she is the manager and there is no one above her. Due to her terrible customer service. I cancelled the order when she finally found it. Suggestion, get a new manager or send her to training. People spending a lot of money want to speak to professionals, not arrogant divas

Took my payment and failed to immediately secure the diamond. I heard back two days later that it wasn’t available. Ruined my engagement plans. Thanks Ritani! Buyer beware.

I purchased a diamond online, paid the $1700 via the Amazon payment that they offer, they took the money and began to process my order. 3 days later I get an email that states in short, "sorry but we use third party vendors and your diamond is no longer available". Every bit of evidence I have gathered from this points to the following: the diamond I purchased was not listed properly and they sold it to me at too low of a price and then backed out on the deal (prove me wrong Ritani.....I dare you) once they started looking at things closer. They apologized and promised to "make it right". I then get two more diamonds offered to me that were lesser quality (lesser clarity, carat, and cut), than the one I purchased at the same price that I paid for the original. How is this "making it right"??? I can tell you what it really is. It's a classic "bait and switch" technique and it is illegal. I am going to be sharing this same review on Facebook, also with Amazon, and furthermore, I am going to be filing a complaint with the NY Attorney General. Criminal. PS - going on 5 days out and still don't have my money back.....

I still have not received my confirmation email however I received an email to rate my experience.

I have purchased from Ritani 4 or 5 times before, but they are changing for the worse, lately and drastically... Especially with their new staff Nicole... It happened twice in the last 3 months where I bought a diamond online and asked her for a customer setting... She would initally communicate with me, but go silent upon my follow-up questions... And just shipped the diamond to me without any further communications... I guess she really does not care.

Bought a ring and after the money was pending payment it was refunded or never taken out. No email notification about my order, no phone call. Nothing. I click on the link for my order and none exists 😡

RITANI USED MY DISABILITY TO DENY MY WARRANTY CLAIM!!!!!!Ritani is garbage and won’t honor their warranty. DO NOT BUY THEIR PRODUCTS. Recently replaced my wedding band with the newer version same exact ring just new. Within three months all of my diamonds started cracking and breaking off... Took the ring back to Stafford Jewelers the authorized retailer where I bought it. I was told there was nothing wrong with my ring that it was dirty and there was dirt beneath my stones... I took my ring to another jeweler who put it under a scope, only to realize that every other diamond was missing it’s top half... I took the ring back to Stafford who gave me the runaround again. I ended up going on two full vacations and visited the store at least three times before they even offered to send the ring back... The only reason I was even offered that option was because I flipped out in the store in front of other customers... they have had my ring for over 2 months and kept asking for photos of my engagement ring to see the where I asked them why that was necessary and they said in this email that it was so they could make sure they could match the band basically told me they were replacing it...then I received this email today... They are refusing to honor my lifetime warranty because I have what they consider in active lifestyle... i’m pretty sure it’s because I only have one arm so they are saying I use my one hand for everything!!!!

Check out other options before you choose this website. Poor customer service. They are not flexible policy’s are like laws for them. James Allen blue Nile better much better customer service.