Great
Based on 529 reviews
Riverside4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Create studio-quality videos and podcasts from anywhere Record, live stream, edit, repurpose, and publish, all in one place. Riverside (formerly Riverside.fm) is the all-in-one platform for recording, live streaming, editing, repurposing, and publishing studio-quality videos and podcasts. Creators and businesses use it to produce broadcast-quality content without the production maze of multiple tools, expensive studios, or technical expertise. Record up to 4K video and uncompressed audio locally on every participant’s device, so quality holds up even on bad internet. Edit by editing the transcript. Turn long recordings into clips, captions, show notes, and translations with AI. Webinars scale to 10,000 attendees. Trusted by independent podcasters like Tim Ferriss, Mel Robbins, and Guy Raz, and by brands including Spotify, Marvel, HubSpot, Microsoft, and Intuit. 4K local video recording 10,000 webinar attendees 100+ transcription languages Why Riverside What are Riverside's core benefits? All-in-one Record, live stream, edit, repurpose, host, and publish from one platform. Studio-quality results, no studio needed Up to 4K video and uncompressed audio, recorded locally so quality doesn’t depend on the internet connection. AI that does the heavy lifting Edit by chatting or by editing text, clip automatically, enhance audio, translate, and generate show notes in seconds. Speed without compromising quality Cut hours of post-production into minutes. Maximum reach from every recording Built-in repurposing into clips, captions, transcripts, translations, and social formats. No learning curve Easy enough for first-timers, deep enough for pros. Guests join from a browser link. Features What are Riverside's main features? Recording ●Local recording: Up to 4K video and 48kHz uncompressed audio, captured on each participant’s device. ●Separate tracks per participant: Independent audio and video tracks for clean post-production. ●Progressive upload: Tracks the upload as you recor
Riverside (riverside.com) has 529 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 98 reviews with 1 star · Clear filters
Mark N.
So many technical issues that cause recordings to fail mid-way through. Technical support have a super annoying bot and it takes too long to speak to an agent. When you do get through, they never seem to help right away, but go away and reply on email. Not good enough when you are relying on getting videos out quickly. I would not recommend them on my experience
Maarten D.
Hosted a panel discussion with this, absolutely not suitable. Extremely laggy which ruins the session. Internet was good, never had this with other webinar tools, did a google meet right after 0 lagg. Probably a great tool for recording podcasts but absolutely shit for live webinars.
Nathanael R.
Worst costumer service. Don't use this software if you're recording on high end cameras and want to use AI to help cut it down. It's only for people who want to record on iPhones.
William D.
$450 a month to use custom virtual backgrounds? This is a FREE feature in Zoom and Teams. This makes the software completely unusable for me even on the Pro subscription. STAY AWAY, everything is an additional cost and the customer service team don't seem interested in helping.
I Was A Female F.
My experience with Riverside has been terrible. The system deleted my entire intro and will not let me create another one. Every time I go to edit an episode, the system crashes. I've tried contacting customer service and I've been assured they're working on the issue. No resolution yet and no further correspondence from them. Wouldn't recommend Riverside to my worst enemy.
Leonardo C.
Riverside.fm is LYING – They Do NOT Record Audio and Video Locally at full quality, as They Claim! Riverside.fm is a scam when it comes to their biggest selling point – local recording of high-quality, unprocessed audio and video. Their entire marketing pitch is a lie. If you’re thinking about using Riverside for professional recording, save yourself the wasted time, frustration, and false hope because they do NOT deliver what they promise. The Big Lie: Local Recording at Maximum Quality? FALSE. Riverside claims that their software records audio and video locally, meaning uncompressed, untouched, and unprocessed WAV files straight from the source. That is absolutely NOT what happens. The audio is processed first, meaning it is NOT recorded locally before processing takes place. That alone makes their marketing fraudulent. We ran scientific tests—literally scientific, as we are conducting a university study that requires pristine, lossless audio recording. We fed a direct, digital signal (no mics, no background noise, no external interference) straight into Riverside. The software completely butchered the audio with aggressive processing—compressing it, removing sections of sound entirely, and outright destroying audio fidelity. This happened even with all supposed processing features turned off. We Have PROOF: Riverside Cuts Out and Butchers Audio We documented everything. We recorded a direct comparison between the original audio and what Riverside recorded, and it is night and day. Key findings: 1. Heavy, unwanted processing: Even though Riverside claims the recordings are unprocessed, our tests prove that it applies aggressive compression and noise suppression. 2. Audio randomly cuts out: Riverside mutilates audio by removing parts it deems unnecessary. This means that any audio that's not voice, like music, musical exercises, sound FX and musical performances, like singing, etc. get chopped up beyond recognition. 3. Blatant disregard for users’ needs: We are audio engineers, music producers, and software developers, not amateurs. We spent days meticulously setting up a perfect digital routing system, yet Riverside failed catastrophically to record high-quality audio. We sent them proof—video demonstrations, direct audio comparisons, and step-by-step explanations of our setup. Their pathetic support response? A copy-paste answer that showed they didn’t even read our emails. Their “solution”? Blaming us for their software’s failure despite clear evidence that the issue is on THEIR end. Terrible Customer Support – Clueless and Useless Riverside’s support is horrendous. Instead of acknowledging the problem, they just throw generic, useless responses back at you. After multiple emails and DETAILED technical breakdowns proving their software is broken, they still didn’t even understand the issue. Their response? “Check your setup”—even though we already PROVED the issue was on their end. Their incompetence is insulting to professionals. Either they are completely clueless, or they are deliberately lying to cover up the fact that their software does NOT work as advertised. If Riverside Can’t Even Get Local Recording Right, What Else Are They Lying About? This is false advertising, plain and simple. If you are a musician, podcaster, or professional who needs genuinely unprocessed, high-quality audio, STAY AWAY FROM RIVERSIDE. They wasted our time, our effort, and our trust. They do NOT deliver what they promise, and they REFUSE to take responsibility for it. Final Warning: DO NOT USE RIVERSIDE IF YOU NEED TRUE LOCAL RECORDING. I will personally make sure this information reaches every major reviewer, YouTuber, and audio professional so they are warned about this scam. If Riverside doesn’t fix their software immediately, they are going to have a PR nightmare on their hands. 🚨 Riverside.fm is FRAUDULENT. Do NOT trust their false claims. 🚨
Heidi
Subscribed by mistake, and immediately asked for a refund. The process was convoluted and confusing due to being forced to start the process with a chat bot. By the time I got the human in India to respond to me, we were busy with Christmas holidays and time off. I DID follow up in the email thread two times during this process asking if my issue was resolved. Each time I emailed them it would generate new email threads and it just became impossible to communicate and resolve the issue. Just followed up again today and got met with a cold "You are outside of our refund window. Here's a link to our policy you can read" I am so sick and tired of these tech thugs who put out poor products and respond with complete indefere when they are asked to do anything.
Kevin D.
The product is unstable and unreliable. The customer service people can never do a thing to help you can just kick the can down the road to an engineer or developer that doesn't get back to you until the next day. If it's not a problem with the video or audio having difficulty processing on their servers, its a problem with the editor not responding, freezing up, lagging, or being completely unusable. Horrible product with even worse support. Stay away.
