RoReviews of ro.co

Reply from RoAug 18, 2026

Hi there, we’re sorry to hear about any confusion around pricing. The Ro Body membership and medication are billed separately. Membership is $149/month, with prepaid options that can lower the monthly equivalent to as little as $74/month, while medication costs vary based on treatment, dose, and insurance coverage. You can review a full breakdown of membership and medication costs here: https://ro.co/weight-loss/pricing/. We’ll also be reaching out directly to review your charges and see how we can help.

Reply from RoAug 19, 2026

Hi there, we’re sorry the order, insurance, and dosing information hasn’t been clear. Once prescribed, you can view your medication, order status, and tracking information in your Ro account, and your Care Team can help clarify your insurance coverage. Your provider will also review your progress and advise you on whether and when a dose increase is appropriate. We’ll be reaching out directly to help clarify your specific order and next steps.

Reply from RoAug 19, 2026

Hi there, we’re sorry for any confusion here. The $39 introductory charge applies to the Ro Body membership, while medication is billed separately, which may account for the additional $149 charge. Please reach out to [email protected] for assistance with reviewing both charges with you and make sure you have the support you need.

Reply from RoAug 19, 2026

Hi there, we’re sorry to hear about your experience and completely understand your concerns. Your Ro Care Team includes licensed providers, nurses, patient advocates and insurance specialists, and we appreciate your feedback on how the communication is presented. We’ll be reaching out directly to review your provider communication, insurance denial, and prepaid membership concerns and see how we can help.

Reply from RoAug 19, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing Please reach out to [email protected] for any additional assistance.

Reply from RoAug 19, 2026

Hi there, we’re sorry for the confusion around the total cost. The Ro Body membership and medication are billed separately, so the $149 cost does not include the medication. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing If you’d like to cancel, you can manage your membership at https://ro.co/my/memberships/ or contact our Care Team at [email protected] for help with your membership and medication subscription.

Reply from RoAug 17, 2026

Hi there, Thank you for sharing your feedback. We're sorry the discount wasn't reflected as you expected. We'd like to review the promotion and charges on your account to confirm whether the $100 credit was applied correctly. We'll be reaching out directly to take a closer look and see how we can help.

Reply from RoAug 17, 2026

Hi there, Thank you for sharing your feedback. We're glad the convenience has been helpful, and we understand your concerns about pricing. Medication costs can vary by dose, but you aren't required to increase your dose if your current dose is working well. Your provider will work with you to determine the appropriate dose based on your progress and response to treatment. You can review the full pricing breakdown anytime at ro.co/weight-loss/pricing/. Please reach out to [email protected] for any additional assistance.