RoReviews of ro.co

Reply from RoAug 5, 2026

Hi there, Thank you for sharing your feedback and we're sorry to hear about your experience. We'd like the opportunity to review your concerns regarding your Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected] so we can investigate further and help.

Reply from RoAug 5, 2026

Hi there, Thank you for sharing your feedback and we're sorry to hear about your experience. We'd like the opportunity to review your account and the charges you referenced to confirm what occurred. If you'd like us to assist with your request, please contact our Care Team through secure messaging in your Ro account or by emailing [email protected].

Reply from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. Our Care Team can be reached through secure messaging in your Ro account or by emailing [email protected]. We'll be reaching out to you directly to investigate further and see how we can help.

Reply from RoAug 5, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We strive to be transparent about our pricing, including that Ro Body membership and medication costs are separate, with full details available at ro.co/weight-loss/pricing before purchase. The Ro Body membership includes ongoing access to licensed providers, prescription management, regular check-ins, secure messaging with your care team, and optional 1:1 nurse coaching throughout treatment. Our Care Team can be reached through secure messaging in your Ro account or by emailing [email protected]. We'll be reaching out to you directly to learn more about your concerns and see how we can help.

Reply from RoAug 4, 2026

Hi there, Thank you for taking the time to share your experience. We're sorry to hear that your overall experience didn't meet your expectations. It’s always our goal to simplify your healthcare experience and I am truly sorry that we were not been able to do that for you here. To help clarify, the $39 fee covers your initial online medical consultation with a licensed provider. If approved for treatment, the Ro Body membership and medication are billed separately, with the membership providing ongoing access to licensed providers, prescription management, care team messaging, and additional support throughout treatment. We do aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing While weight loss varies from person to person, we understand it can be discouraging when your progress doesn't meet your expectations. We offer nurse coaching as a part of the membership to review your progress, provide guidance, and discuss treatment adjustments if you're not seeing the results you expected. We'd like the opportunity to review your account and billing history, we'll be reaching out to you directly to help work towards a resolution.

Reply from RoAug 4, 2026

Hi there, Thank you for sharing your feedback and we're sorry to hear about your experience. We'd be happy to review your account, and we'll also be reaching out to you directly to follow up on your concerns.

Reply from RoAug 4, 2026

Hi there, We truly apologize for any confusion regarding our billing structure. The Body membership begins with a $39 fee for your initial consultation. If approved for GLP-1 medication, you then pay a recurring membership fee of $149/month for the Body Program subscription. Medication costs are separate and will depend on if you use your personal insurance. We do also offer Prepay & Save options for both medication and the membership. We aim to offer transparent pricing, and this can all be found on our website here: ro.co/weight-loss/pricing We'll be reaching out to you directly to learn more about your billing concerns and see how we can help.

Reply from RoAug 4, 2026

Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. While response times can vary based on message volume, our Care Team typically responds anywhere from the same day up to 3 days. We'll be reaching out to you directly to learn more about your experience and see how we can help.