Road ScholarReviews of roadscholar.org

Reply from Road ScholarMar 3, 2026

Dear Andrew, I am responding on behalf of Road Scholar. Road Scholar embodies a vibrant community where lifelong learners and adventurers unite, sharing the conviction that continuous education enriches personal wellbeing. We offer numerous adventures accessible to every participant. Our women-only programs constitute just one of many collections we offer. Rather than creating division, our intention focuses on providing diverse travel options for participants, including opportunities for those who prefer traveling with other women, alongside other program styles designed for different interests and preferences. Should you wish to discover our comprehensive range of opportunities, please feel free to reach out. We'll gladly respond to any inquiries or concerns you might have. Sincerely, Road Scholar

Reply from Road ScholarFeb 26, 2026

Dear Kathleen, I am responding on behalf of Road Scholar. We understand your decision to cancel and recognize this must be disappointing for you. It is our regular practice to monitor events that have the potential to affect travel and the security of all our programs, as well as the welfare of our participants. We rely on the U.S. Department of State, local, state and federal agencies, our network of local partners, and other sources of information for advice and guidance regarding our programs. Our ground operator provided assurance that conditions in San Miguel de Allende remained favorable, particularly given its location over 330 km from Jalisco. This information supported our confidence in proceeding with the program. You were assured the program was running, however, advised we are always prepared to make immediate changes either prior to departure or during the program as circumstances warrant. If that were to happen we would notify all impacted participants right away. Additionally, our pre-program materials contain emergency contact information for group leaders, accessible from the program's start date. We regret that you believe the matter wasn't managed appropriately and though you did not purchase the optional trip protection insurance, we issued you a substantial credit of over 40% of the program cost as a gesture of goodwill. The Road Scholar credit will be available for you to use should you change your mind. We wish you the best. Sincerely, Road Scholar

Reply from Road ScholarFeb 12, 2026

Dear Jan, I am responding on behalf of Road Scholar. We are truly sorry to hear about your husband's illness, and hope he has recovered completely. Regarding the optional trip protection plan you purchased, it offers several benefits including cancel for any reason coverage when bought before the final payment deadline. However, this particular benefit only applies when you cancel before your program begins. For non-covered cancellation reasons, instead of cash reimbursement for fees, it provides a Road Scholar credit for future programs. Since you participated in your program but had to depart early, this falls under the interruption coverage, which reimburses missed program nights but excludes domestic medical expenses. Given that you missed two nights and considering the program cost, your claim was processed accurately. We understand there may be some confusion regarding these different benefits, and would like to help clarify any questions you might have. A member of our team will be reaching out. Sincerely, Road Scholar

Reply from Road ScholarNov 20, 2025

Dear TA, I am responding on behalf of Road Scholar. Making the choice to cancel a program is never easy, and we always exhaust every possibility before reaching that point. We truly regret disappointing participants and sincerely apologize that this has happened to you twice. When programs you're interested in reach capacity, joining the waitlist remains a viable option. This alerts our provider to seek additional space when feasible, and should someone cancel, you'll advance on the list or potentially secure enrollment. We're committed to supporting you and regret that you haven't felt this assistance. Please contact us at 1-877-426-8056 or share your contact details so we can reach out directly. Sincerely, Road Scholar

Reply from Road ScholarOct 29, 2025

Dear Diane, I am responding on behalf of Road Scholar. When you book your air through Road Scholar, you’re getting more than a ticket — you’re getting built-in flexibility and support designed specifically for educational travel. Our team works directly with airlines up to a year in advance to secure space that allows: • Flexible changes: In most cases, you can adjust flights without penalty until about six weeks before departure. There are some exceptions that apply that are clearly communicated. • Full protection if programs change: If Road Scholar must cancel your program, we refund the airfare (exceptions may apply). • Proactive flight monitoring: We track schedule changes and can rebook you if flights are delayed or canceled. • 24-hour emergency assistance: A dedicated team is available to help with unexpected travel issues. • Included transfers: Airport transfers are covered when you arrive and depart on program dates. Airlines sometimes advertise limited “flash sale” fares that appear lower, but come with strict conditions — they typically require immediate payment, are nonrefundable and offer little or no flexibility. By contrast, Road Scholar air is paid on the same schedule as your program, unless it is buy now airfare, and comes with the flexibility, protection and personalized service that online discount fares rarely provide. If you are not happy with your flight arrangements our travel team is always available to explore possible alternatives. We would like to discuss this further with you. If you haven’t already, please give our Travel Services Department a call at (800) 241-1404. Sincerely, Road Scholar

Reply from Road ScholarOct 9, 2025

Dear Nancy, I am responding on behalf of Road Scholar. We recognize the frustration and disappointment that can arise when airlines make changes to schedules or cancel flights unexpectedly. Although we don't have any control over airline schedules or seat availability, those who booked their flights through our Travel Team can receive assistance exploring alternative options to reach their program. Unfortunately, this may sometimes result in a delayed arrival if that's all the airline can provide. At that point, one will need to decide whether proceeding with the program still makes sense for them. This situation illustrates why we recommend our optional trip protection plan, which includes benefits for trip interruption to help cover expenses in these circumstances or provides a cancel for any reason credit if one completely cancels. We are sorry you will no longer be traveling with us and hope that you reconsider. If you would like to discuss this further please feel free to contact us at 1-877-426-8056. Sincerely, Road Scholar

Reply from Road ScholarAug 20, 2025

Dear D Mac, I am responding on behalf of Road Scholar. We apologize for any disappointment you've experienced with our Travel Team. There are various factors that impact the itineraries we book, including airline availability and negotiated pricing. Our aim is to provide the most direct and cost-effective flights available, considering your program's parameters. We're not here to pressure you, but to offer flight options and support. Depending on the flights you seek, there may be instances where air costs are added to your order for payment upon the program's final payment or, for destinations requiring payment at the time of booking, we'll contact you via email or phone to finalize arrangements and make payment. If you have concerns about the proposed flight itinerary, our representatives are available to explore alternative options. Additionally, the airfare cost includes benefits: Monitoring of flights, we’ll keep on top of pre-departure schedule changes and cancellations and if necessary proactively rebook your flights to ensure that you arrive at your program on time, 24 hour service available to offer guidance with air travel emergencies, which include unanticipated flight delays or cancellations, Airport transfers if arriving and departing on the program dates and if Road Scholar cancels your program, you’ll receive a full refund for the airfare (exceptions may apply). We would like to discuss your concerns further. If you haven't already, please contact us at 1-877-426-8056 or [email protected]. Sincerely, Road Scholar

Reply from Road ScholarApr 8, 2025

Dear Consumer, I am responding on behalf of Road Scholar. We are sorry to hear about your recent interaction and for any frustration it may have caused. Our sample daily itineraries might change based on the program's departure. For the French Art Voyage: Paris, the Rhône and the French Riviera adventure, we've noted on day 5 the closure of Cezanne's studio for renovations from April 2024 to Spring 2025. We also include a visit to Monet's home and gardens in Giverny on another offering, though not on this one. We'd like to discuss your experience further and clarify any confusion. We'll be contacting you directly. Sincerely, Road Scholar