Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Roadtrippers
Road Trip Planning Made Easy Roadtrippers is the #1 web-based and mobile app road trip planning tool, with more than 38 million trips planned to date covering more than 42 billion miles. We provide multiple membership options, with a Premium level that includes RV-friendly tools, live RV GPS Navigation, Campground Search/Booking, Overnight RV Parking locations, and more. Our unique content covers the wonderful “off the beaten path” places to visit and our unique database contains millions of the most interesting locations in the United States and Canada. Roadtrippers helps people discover the world around them in an entirely new way by streamlining discovery, planning, booking, and navigation into an engaging and intuitive process. Plan Your Next Adventure Membership PlansRoadtrippers Roadside Assistance
Roadtrippers (roadtrippers.com) has 123 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
Ladri! Mi hanno addebitato un abbonamento annuale senza consenso e NON rimborsabile di 70 EURO. Imbarazzanti. Servizio inutile e scadente.
Reply from RoadtrippersJun 11, 2024
Hi Federico, we're sorry you if had difficulty managing your subscription before it renewed. Our support team is at the ready to help with canceling a renewal if you reach out before being charged. Since it sounds like you have another year of membership, our support team would be happy to help you use that membership. Please reach out to them at [email protected] with any questions you have about using Roadtrippers.
LI
Lynn I.
Not as Advertised
Used roadrippers premium as I was going on a 4 week trip. Started out great because of Campendium app included, Roadtrippers app is pretty useless. However 3 weeks in they cancelled Campendium and demanded that I sign up again for Roadtrippers which was already paid??Customer (so called) service said they were having problems, I couldn't even sign in to my app.Several tries to renew my password didn't work. Frustrated I asked for my money refunded. They responded by cancelling my subscription!!??!They did not deliver and I am out $60.00. Maybe they could use that stolen money to defend themselves in court.Not an app for RV'ers looking to boondock. Very crooked company.
Reply from RoadtrippersJun 11, 2024
Hi Lynn, if you are still having trouble with your account or membership, please contact us at [email protected] and we'd be happy to assist you. If you already had a Roadtrippers Premium or Roadpass Pro membership, you would not need to pay for another membership. We look forward to the opportunity to help you log into your account and use the features included with your membership.
DP
D. P.
Sucks sucks everybody sucks
They offered a free trial. I tried it for a weekend trip and found that it was awful. I mean really sucked. But they refused to honor their agreement on the trial and will not refund me my money. It took me two days to learn that I normally did the site suck but the people that work there suck also.
Reply from RoadtrippersMay 14, 2024
Hi there, we're sorry that Roadtrippers didn't work out for you. If you start a membership with a 1-week free trial, you are not charged until after the trial ends. You can cancel anytime before the end of the trial to avoid being charged.
While membership purchases are non-refundable after the free trial ends, our support team is always happy to help you learn how to make the most out of your membership! Please reach out to them at [email protected] if you need any assistance using Roadtrippers.
LJ
LJ
Shady and Deceptive. Roadtrippers is a SCAM.
BE WARNED! Roadtrippers is such a shady company. They know exactly what they are doing when they hide an auto-renewal into your subscription plan. You use the app once for a roadtrip and forget about it until the next year when they charge your credit card $35.99. As soon as I saw the charge I called them and said I haven’t even used this in a year and did not sign up for a renewal plan, they sent me some boiler plate nonsense back that you can see them respond to all of these one star reviews. Of which there are MANY. That what happens when you steal from people. SCAM. STAY. AWAY. FROM. ROADTRIPPERS. I’ll be continuing to post anywhere I can to let people know about this SCAMMING SHADY DECEPTIVE excuse for a company. The only way they can make money is to steal it.
Reply from RoadtrippersMay 8, 2024
HI Laura, We're sorry you had difficulty managing your subscription before it renewed per your account's settings. Our support team is at the ready to help with canceling a renewal if you reach out to them before being charged. Since it sounds like you have another year of membership, our support team would be happy to help you use that membership! Please reach out to them at [email protected] with any questions you have about using Roadtrippers!
VD
Virtual D.
Absolutely would not join RoadTrippers
I absolutely would not join RoadTrippers. In my opinion, they are not an honest business. They set your account to autorenew. A couple of days later, I found an unexpected charge of ~$ $36, and they refused to refund my money. All they would do is set it to not autorenew. Not the way to do business.
(Roadtrippers)
Apr 12, 2024, 4:31 PM EDT
Hi Username,
Thanks for reaching out. I'm sorry if that recent renewal for your [link removed] account caught you by surprise.
Because you did not cancel before the end of your annual subscription, your membership renewed into a Basic level for another year and is now active until March 19, 2025. Membership payments are non-refundable, per the Terms of Use agreed to upon signup.
I cannot offer a refund for this recent charge, but your subscription has been set to cancel at the end of this year’s membership. Your membership will expire next year and there will be no further charges unless you manually turn auto-renewal back on.
We truly value your feedback and would love to learn more about how we could specifically make Roadtrippers work for you. If you have any feedback, feel free to reply to this email. Let us know if there's anything else we can do to help.
All the best,
Customer Support
In addition, I turned in a complaint to the Better Business Bureau, which informed me that Roadtrippers had refused to respond to their inquiry.
I encourage everyone to read the reviews here at Trustpilot. In addition, you can also Google Roadtrippers, where you can find similar reviews to mine. I hope you learn from the mistakes I and many others made in engaging with Roadtrippers and avoid them.
Reply from RoadtrippersMay 8, 2024
Hi there, We're sorry you had difficulty managing your subscription before it renewed per your account's settings. Our support team is available to help with canceling a renewal if you reach out to them before being charged. Since it sounds like you have another year of membership, we'd be happy to help you use that membership! Please reach out to us at [email protected] with any questions you have about using Roadtrippers!
DL
Dave L.
Avoid at all costs
Avoid at all costs, they con you with a free 7 day subscription but they charge you immediately and refuse to refund you.
It's a scam
Reply from RoadtrippersMay 3, 2024
Hi Dave, we're sorry if you had trouble with your account. New users who have not had a Roadtrippers membership before are eligible for a 1-week free trial. While a card is required to start the trial, you are not charged until the trial is over. You can cancel anytime before the end of the trial to avoid being charged.
LE
LeoS
Locked out and forced to pay upgrade fee after one trip
Unhappy? Too bad; no refunds!
After paying $30.00 for an annual basic account, I spent hours creating one trip.
The next time I log in, I discover that my trip has been "locked" and being held hostage unless I pay more to upgrade to the next level.
Why would I do that when they have just shown me how poorly they treat their users?
A closer review of the website FAQ page reveals that there is no product satisfaction guarantee. Sure, you can cancel, but "tough luck and too bad"; no refunds.
Buyer beware.
Reply from RoadtrippersMay 3, 2024
Hi Leo, we're sorry if there was any confusion about our membership options. We offer 3 membership options with varying levels of access and features. The Basic membership is the lowest level and some trips may be unavailable because of this. A full comparison of our membership options is available here: https://roadtrippers.com/membership/
SI
Siren
Free version is useless… use something else
Good idea but free version is useless with just 7 stops makes it totally unusable.
You can't have a roadtrip with 7 stops.... the whole point of the site is to plan a roadtrip but the free version is so bad.
They need to make the free how it used to be! It was good to start with before the greed kicked in.
To Roadtrippers, please add more stops on the free version. It is utterly useless as a free version for a roadtrip with such a limited amount of stops now.
Roadtips simply aren't so short.
I get you want money, but come on, at least make it useable.
Free version is useless… use something else
Reply from RoadtrippersMay 8, 2024
Hi Siren, Great news! We now offer a 7-day free trial for most purchases, so you can experience all of the features of Roadtrippers before committing to an annual membership! We also switched up our membership structure to give you 3 different options at different price points so you can choose the membership level that's best for you and only pay for what you need! Happy travels!