Average
Based on 371 reviews
RoundPoint Mortgage Servicing LLC3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO).We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step.Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners.We take great pride in our top workplace designations and the work we do in support of our communities.NMLS ID # 18188RoundPoint supports Equal Housing OpportunityFor additional information, please visit: nmlsconsumeraccess.org
RoundPoint Mortgage Servicing LLC (roundpointmortgage.com) has 371 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
Showing 171 reviews with 5 stars · Clear filters
Camille
I am a new customer - transitioning from Mr. Cooper. Your representative - Jean - was most helpful. I may have made an extra payment, but she assisted me with knowing that my account is set up and my payments will be automatically deducted as they had been with Mr. Cooper. Thank you.
Pat B.
The worker knew what she was doing and she had lots of patience and experience
Julie C.
Jane was amazing. I called for an issue and not only did she help rectify it .... she gave me next steps of what to expect, went through my account to make sure I was up to date, and clarified that I had a full understanding of next steps. Thorough and when we ended the call I had no lingering thoughts or questions. True asset to your company.
Jerry C.
Jane was extremely helpful and it is refreshing to deal with some company that isn’t trying to sell me something every time I call for help. Her last mortgage company was so bad about that.
Jeff C.
Jane was very helpful and understanding in my needs.
Dina G.
Crystal is an amazing customer service representative. I value her professionalism, kindness, sense of urgency, and above all her thoroughness. She explained everything and I wish every representative was like her.
Fernando L.
The service representative was phenomenal. She was very pleasant and knowledgeable.
Christine
I spoke with Alex today in dealing with a messy transfer from another mortgage company that made errors on my account. Alex confirmed with me that I’m in good standing and what all the correspondence I keep getting means. He was polite, very very helpful, knowledgeable, and a pleasure to speak with. Thanks for your help in this important matter, Alex!!
