Average
Based on 371 reviews
RoundPoint Mortgage Servicing LLC3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO).We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step.Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners.We take great pride in our top workplace designations and the work we do in support of our communities.NMLS ID # 18188RoundPoint supports Equal Housing OpportunityFor additional information, please visit: nmlsconsumeraccess.org
RoundPoint Mortgage Servicing LLC (roundpointmortgage.com) has 371 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
Showing 171 reviews with 5 stars · Clear filters
SF
I spoke with Alex and he was very knowledgeful, was willing to dig in the problem and make sure all issues were resolved. The lady I spoke yesterday was awful. She was overbearing and did not listed to me at all. I am so glad I spoke with Alex today.
Julian H.
Alex was comforting and knowledgeable...Kudos! Service with a smile...I haven't had in a long while..Thank You Alex!!!!
Kim D.
The individuals I spoke with were very helpful and understanding of my questions and issues. Angela & Rhonda thank you for the assistance!
Jim C.
Laura was exceptional. She went above and beyond to make me happy. Your IVR is horrible and has no means to transfer to an associate. I was very frustrated when she answered, but I was very happy and satisfied when I ended the call.
Don L.
Alex did a great job!
Da H.
Alex had a great attitude and personality and handled my oddball request with speed and grace. Was able to pay my escrow shortage online moments afterwards, resolving my issue. Your website wasn't straightforward on how I should pay an escrow shortage, but Alex explained it quickly.
Virginia Baxley M.
I spoke with Alex who provided exceptional customer service. He answered all of my questions to my satisfaction and also offered additional information that was very helpful.
Patricia J.
Representative was cordial and knowledgeable. Was able to address my concerns in a timely manner.
