RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Worst customer experience ever! They are still in 1st Century, no app to even pay or check on anything. I am so weary just trying to give them $$$

Worst company ever!!! The people are ignorant, rude and Do not give you a chance to speak. They literally told me they will not speak my title company regarding the payoff of my loan even after I have given written permission. The information they are willing to provide to show a payoff was insufficient and they are not cooperative. Every time I have had to deal with them, they are unprofessional and rude!!!!!

We had an increase in our escrow that we didn't realize. When we mailed the normal check, it was insufficient for that reason. They then charged us a late fee of $115. Then we made our next payment and the deducted the $115 and applied the balance to principal making our next payment late. I called, paid the balance online via ACH, changed to eft monthly payments and goat a late fee for $10.08. They couldn't explain it and after hours I decided to pay it. Run away from this company as fast as you can.

Changed homeowner insurance. provided new information to Roundpoint per their instructions. They are now asking for same info again and have not yet paid the premium with the massive amount of $$ we sent to our escrow account. The worst company in my experience.

This company is the worst company to deal with they hold money that you get from your insurance to repair your home. You have to put money out of your own pocket to repair your home to try to get the money back out of them that they have to send inspections for they should never be allowed to interfere with the process that I paid the insurance premiums for to get the insurance. Money should be paid directly to me. Should never involve the mortgage company. They tried to tell me that I had to hire Contractirs that they approved. They wanted the contractors to sign papers that they wouldn’t do a lien. They wanted all this that and the other from the Contractirs which all of them refused to do and I can’t blame them. Round point is slow they lie they’ll tell you that we mailed the check on the 15th and they’ll hold it for another 20 days before they actually mail it but tell you know it was mailed so that you cancel the check and then it takes them another 7 to 10 business days to issue you the check again when you request our demand that it be overnighted they still send it by regular mail with no tracking none or whatever this is the absolute worst company in the world to deal with my suggestion is if you have a mortgage before you get a mortgage, you have them put it in the paperwork that they can never sell your mortgage to round point Mortgage).

For the past year, I had been overpaying my mortgage with Roundpoint by a couple of hundred dollars each month. This month, I wanted to make a standard payment, so I reverted to what I thought was the standard amount. Turns out I underpaid my mortgage payment by $51.17 because I had not updated my bill-pay app with the revised payment amount from the previous escrow adjustment. I didn't realize this until I started getting calls from Roundpoint. They charged me a $56 Late Fee for my $51 deficit. In talking with their Customer Service Rep I learned that had the amount been under $50 they would have charged it forward to escrow or the next month's payment. I asked if they had any latitude to forgive the late fee and was informed that they did not. Even when I pointed out that I had never been late over several years of service, he told me that it did not matter, that they offered no grace. I found their lack of flexibility to be very impersonal. Over Fifty Dollars for such a simple error seems egregious.

AVOID ROUNDPOINT MORTGAGE AT ALL COSTS. These people held nearly $300,000 of our insurance claim money for about 1.5 years. ONE AND A HALF YEARS. Here's what that experience looked like: ❌ They ordered the WRONG inspection and took weeks to fix their own mistake. ❌ We submitted the same forms over and over because they kept "losing" them. ❌ After holding $300,000 for 18 months, they sent us $42.59 in interest. An insult. ❌ They mailed our final check with NO tracking number — then admitted they didn't even use the mailing label they sent us. This company is incompetent, greedy, and offers zero customer service. When you're already dealing with the stress of an insurance claim, the last thing you need is your mortgage servicer making your life harder at every single turn. Document everything. File with the CFPB. File with the BBB. And if you have any say in it — run.

The are my house lender. Any hiccup in their system on electronic payments will cause a late charge for you. And they do not waive late charges. They must make a killing because of this.