RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Mortgage was transferred to RoundPoint. I received Excellent customer Service from Ms Jane with getting my account set up!! Thank you!! AM

Being the first time that I called to make sure my questions were answered, the representative, was polite and professional. She did answer all my questions.

Alex L is an excellent customer service representative! I’m so thankful I had him to help me with my payment the automated rep was stuck so thank you to the human!

Knowledge, attitude and thoroughness

Alex L was amazing, it was a pleasure talking with him. Mr. Alex was able to put me at ease and made the enrolling a breeze. I thank him and you for making such a wise choice of an employee.

Alex L was great and very helpful.

Alex L was extremely helpful and knowledgeable with helping me understand my escrow shortage. He went above and beyond to make sure I knew all my options. One of the best customer service experiences I ever had.

I requested to be called as the auto recording message was telling me to pay for my mortgage for June 7, 2023. I was confused as this was supposed to be on autopay. Then, I requested to be called by phone. I got Rosa. She's very patient with me. She helped me navigate the dashboard. I hope I get Rosa next time again.