Reply from R.S. HughesNov 30, 2020
Thanks for the feedback Mark.
I'm including some contextual information here in our reply that may be helpful for others:
We serve as suppliers of industrial supplies for many businesses nationwide shipping both hazardous materials and standard handling items. Although not our primary focus, we also do our best to provide excellent customer service to one-time, small order buyers, such as yourself. In these situations we often open box, and ship a single item at a loss to satisfy our customers. To do so, it requires our staff to make manual adjustments to orders so that the customer isn't left with such a large shipping burden, especially when shipping multiple single items from different locations.
In the case of your order, Mark, our manual review process was skipped due to human error, and thus your shipping cost was not adjusted to the normal price we would have you pay. In light of this, we have issued you a refund for the shipping costs for the higher shipping cost item. We apologize for our error on this, and apologize for the inconvenience you experienced as well.
Although this situation is not ideal for us, or for you we expect, we appreciate your business and your time spent reviewing us. It is our hope that you enjoy your products. We will work to provide solutions to these types of issues so that they do not occur for others in the future. We are grateful to have feedback like yours that will help us improve the way we do business at R.S. Hughes.
