R.S. HughesReviews of rshughes.com

Reply from R.S. HughesSep 21, 2023

Hello Wendy, We apologize for the frustration you experienced with our R.S. Hughes website and inventory levels. We will forward this feedback to our team. Please let us know if there is anything else we can assist you with. Thank you, R.S. Hughes

Reply from R.S. HughesSep 21, 2023

Hello Roger, We apologize we were not able to supply you with the specific number of units you needed. We will forward this feedback to our team. Please let us know if you have any additional questions or concerns. Thank you, R.S. Hughes

Reply from R.S. HughesSep 21, 2023

Hello Keller, We apologize you have not received your order in several months. Please provide us with your order number and we can check on the status. Thank you, R.S. Hughes

Reply from R.S. HughesSep 22, 2023

Hello Chris, We apologize that your item never shipped and that your order was cancelled. We will forward this feedback to our team. Please let us know if you have any additional concerns. Thank you, R.S. Hughes

Reply from R.S. HughesApr 14, 2023

Don, Thank you for taking the time to leave us some feedback about your experience. It's never good to hear this kind of thing about a customer's order, but we appreciate the time you took to inform us on it. On behalf of our team, I apologize for how your order's shipment and return were handled. Clearly this wasn't how things should have gone with your order. We accept responsibility for falling short here, no questions asked. We’ve taken your experience to heart, learned from it and put in place the necessary corrective action. Thank you for your business, and once again, we apologize. R.S. Hughes Customer Service

Reply from R.S. HughesMar 15, 2023

Hello customer, It's not what we like to hear that you had a bad experience on our site. We've sent you an email so we can get some more details about your order. We'd love to hear from you so we can make this right. In the meantime, it may interest you to know that we launched a new website feature to combat confusion around package quantities. We assure you, things like this are not done maliciously. We put a lot of time and effort into improving our web listings. Often times, the information we get from the manufacturer doesn't quite describe what customers need to know to make a purchase. We try to fill in gaps where we can. At the end of the day, our business is helping people get things they need. Again, I'm sorry that we didn't save you money on this one when your usual supplier was out of stock. We look forward to hearing from you, so we can turn this bad experience into a positive business relationship. Thanks for taking the time to leave us feedback and help us improve our website experience for customers. -R.S. Hughes Customer Service Team

Reply from R.S. HughesMay 16, 2022

Hell Bob, We are so sorry to hear you had a bad experience with us. R. S. Hughes is dedicated to giving customers a satisfying purchase. Can you respond to my email with your order number of confirmation number? We would like to find your order, so we can identify where things went wrong. Thanks for your patience while we work resolve this error. Thanks, R.S. Hughes Customer Support

Reply from R.S. HughesMar 15, 2022

Hello Jarad, This is not an ideal customer experience. We understand your frustration with how you experienced purchasing from us. We serve many different customers, both large and small businesses. Some customers need exact items and place orders well in advance, despite stock not being available immediately from our site. We can obtain stock of items requested if we don't have it in stock, but this does take time. In these case we do our best to communicate to our customers that their order will be fulfilled as soon as we are able to acquire stock of that particular item. This however isn't ideal for most users who need few items or don't require exact part numbers, so I get it, that's not what you expect, or want, from an online buying experience. I have sent you a request to get some more information about your order so I can work on setting things right. If you wouldn't mind checking your inbox for that, we would love to work with you on correcting your experience. Our goal is to improve your subpar purchasing experience, and show you that R.S. Hughes is worthy of your business. If you can provide me with your email address used to place the order, or a purchase number, I will take a further look into your order and see if we can find you suitable replacement Butyl Gloves that we do have in stock. We do have several options that ARE in stock and ready to ship. Thanks for taking the time to leave your feedback here Jarad. We take these reviews seriously and we value the chance to correct your experience. Looking forward to connecting further and resolving this issue. Once again, our apologies for your experience. Spencer R.S. Hughes Customer Service