Ruby Has FulfillmentReviews of rubyhas.com

Reply from Ruby Has FulfillmentJul 6, 2020

Hi Conrad, Thank you for your feedback. About 5 minutes ago we received your Yelp review and have followed-up with a direct message within the Yelp platform. Is there a number in which we can reach you so our VP of Customer Success can give you a call and learn more about your situation? Thank you.

Reply from Ruby Has FulfillmentJul 7, 2020

My name is Rafael Zakinov, CEO of Ruby Has. We are sincerely sorry about your experience and would like the opportunity to explain the situation. On March 19th, Ruby Has agreed to assume the obligations of all of EasyPost’s (“EP”) fulfillment client contracts, in addition to assuming the Kentucky warehouse (not the PA, CA or UT warehouses which always remained completely under EP’s control, and were not ever a part of Ruby Has’ acquisition in any way). The agreement stipulated that EP would ship all client inventory from their three warehouses to the Kentucky warehouse by April 1st. With respect to California, EP had already shut this warehouse down well before Ruby Has’ acquisition of the client contracts unbeknownst to Ruby Has, and inventory was already in route to the then-EP-controlled Kentucky warehouse, also unbeknownst to Ruby Has. With respect to PA and UT, and most likely due to the COVID-19 pandemic, these warehouses were severely delayed in transitioning inventory to the Kentucky warehouse. When inventory began arriving in the Kentucky warehouse, we were shocked that it did so erratically, in bits and pieces, and with little-to-no identification. Since that time, we have done everything humanly possible to check-in the inventory, match it to accounts, and follow up with outstanding issues to minimize any further impact to your business. We are deeply sorry about the unusual circumstances that caused you so much frustration, and want to assure you that this is not our normal way of doing business. A senior Ruby Has executive has attempted to contact you to discuss your current situation. Please allow us the opportunity to speak with you directly. Sincerely, Rafael Zakinov, CEO Ruby Has

Reply from Ruby Has FulfillmentJul 7, 2020

My name is Rafael Zakinov, CEO of Ruby Has. We are sincerely sorry about your experience and would like the opportunity to explain the situation. On March 19th, Ruby Has agreed to assume the obligations of all of EasyPost’s (“EP”) fulfillment client contracts, in addition to assuming the Kentucky warehouse (not the PA, CA or UT warehouses which always remained completely under EP’s control, and were not ever a part of Ruby Has’ acquisition in any way). The agreement stipulated that EP would ship all client inventory from their three warehouses to the Kentucky warehouse by April 1st. With respect to California, EP had already shut this warehouse down well before Ruby Has’ acquisition of the client contracts unbeknownst to Ruby Has, and inventory was already in route to the then-EP-controlled Kentucky warehouse, also unbeknownst to Ruby Has. With respect to PA and UT, and most likely due to the COVID-19 pandemic, these warehouses were severely delayed in transitioning inventory to the Kentucky warehouse. When inventory began arriving in the Kentucky warehouse, we were shocked that it did so erratically, in bits and pieces, and with little-to-no identification. Since that time, we have done everything humanly possible to check-in the inventory, match it to accounts, and follow up with outstanding issues to minimize any further impact to your business. We are deeply sorry about the unusual circumstances that caused you so much frustration, and want to assure you that this is not our normal way of doing business. A senior Ruby Has executive has attempted to contact you to discuss your current situation. Please allow us the opportunity to speak with you directly. Sincerely, Rafael Zakinov, CEO Ruby Has

Reply from Ruby Has FulfillmentJul 7, 2020

My name is Rafael Zakinov, CEO of Ruby Has. We are sincerely sorry about your experience and would like the opportunity to explain the situation. On March 19th, Ruby Has agreed to assume the obligations of all of EasyPost’s (“EP”) fulfillment client contracts, in addition to assuming the Kentucky warehouse (not the PA, CA or UT warehouses which always remained completely under EP’s control, and were not ever a part of Ruby Has’ acquisition in any way). The agreement stipulated that EP would ship all client inventory from their three warehouses to the Kentucky warehouse by April 1st. With respect to California, EP had already shut this warehouse down well before Ruby Has’ acquisition of the client contracts unbeknownst to Ruby Has, and inventory was already in route to the then-EP-controlled Kentucky warehouse, also unbeknownst to Ruby Has. With respect to PA and UT, and most likely due to the COVID-19 pandemic, these warehouses were severely delayed in transitioning inventory to the Kentucky warehouse. When inventory began arriving in the Kentucky warehouse, we were shocked that it did so erratically, in bits and pieces, and with little-to-no identification. Since that time, we have done everything humanly possible to check-in the inventory, match it to accounts, and follow up with outstanding issues to minimize any further impact to your business. We are deeply sorry about the unusual circumstances that caused you so much frustration, and want to assure you that this is not our normal way of doing business. A senior Ruby Has executive has attempted to contact you to discuss your current situation. Please allow us the opportunity to speak with you directly. Sincerely, Rafael Zakinov, CEO Ruby Has