RV Products Shop LLCReviews of rvproductsshop.com

Reply from RV Products Shop LLCOct 2, 2026

If you look at Douglas Spotted Eagle's review history, you will notice a trend. He seems to be unpleasable. Every one of his questions and concerns were addressed by us (me in this case). His questions "1468C3389 | Coleman-Mach Evaporator Fan Motor for Mach 8 AC/HP Do you have this in stock? Your website indicates you do. Please give instructions for order, return policy, and time to ship. Thank you" was directly and promptly replied within 10 minutes with the following reply: "We do. Just add it to your cart, create an account and continue with the payment during the checkout process!" Unfortunately it appears I did INITIALLY miss his question about the return policy. That was unintentional, and I am human (not AI) afterall. His next email to us pointed out an inconsistency where two product listings for the same item were on the site with two different prices. As the customer stated in his review here, this was promptly taken care of. I responded to this email 4 minutes after he sent it with the following reply: "They are both the same, but one listing is an older listing. I will remove the incorrect one. The current one can be found here: https://REDACTED On average these have been arriving between 2-4 business days after the order is placed. Let me know if you have any other questions or concerns! Thanks, Derek" His next email he seems to start getting a little upset and possibly offended that we do not have a phone contact option (we do this specifically for reasons like this so both us and our customers can have a clear and accurate record of communications. This was his next reply: "I get why you all don't take phone calls, but if you're not going to fully respond...? I'd have ordered 2 hours ago if you'd answer the price question which also includes a screenshot. Further, I asked about return if you send me the wrong part. That's happened a few times in the past decade or two. I don't want to be stuck with an unusable part. So: 1. Which of the two listed is the correct one, since there are two at different prices, same part number. 2. Return policy in the event it isn't the right part? Especially given there are TWO units at different prices, but same part number? Thank you!" As you can see, I already responded and answered his question regarding the two different parts. As I initially missed his questions about the return policy on his first email, I can see why he would readdress that. He sent this email at 6:35 PM central time (after the business hours listed on our contact page) After business hours (8PM Central time), after returning home, I took the time to answer the missed question regarding the return policy, where I linked him directly to the return policy on the site. To recap, I answered (very promptly) all of his questions, but admittedly I missed one that I later addressed after business hours. I have record of all communications to/from this customer from our ticketing system if it is needed by any additional parties. I apologize I initially missed one of your questions about the return policy and I'm sorry that this had upset you so much! I wish you all the best and I hope that the streak of how you seem to treat small businesses (based on seeing your review history) ends up being a little more on the understanding human side of things! -Derek

Reply from RV Products Shop LLCFeb 23, 2026

Customer ordered a rooftop AC on 2/13/26. On 2/16 I was informed by the freight company that "customer has requested to hold onto this order until 2/23. However, there is a storage fee of $122 per day. This will be a total of $976. Do you approve these fees or would you like the order returned". My response to the freight company was "Do I have a choice that doesn't cost? If not, then yes, I accept the lesser charge. ". Understandably the customer was very upset that they were not refunded shipping costs and were charged the return fees that are outlined in our sites terms and must be agreed upon when completing checkout. There was no scam involved. As the retailer, we took the order, we promptly shipped the order, there were no notes left on the order to delay the shipment or anything, there was no original contact from the customer requesting more information about how long deliveries take, etc. Due to being a smaller company, we're unfortunately not able to eat the costs when such choices are made by the customer. The following email was the last one sent to the customer and it included a screenshot from a customer that emailed the night before praising the fact that we were so quick to ship: "The majority of our customers are like the ones in the attached screenshot from an email received last night. For every customer with a perspective like yours, there are at least 50 customers with the exact opposite perspective. Everyone I know personally would not order something if they're out of town in the window of a delivery and will not be able to take receipt. I'm sorry that these didn't play a factor for your circumstance but as most would agree it's not our responsibility to eat the costs associated with negligence on the receiving/ordering side of things. Most would agree that we fulfilled our responsibilities as a retailer and have no control over certain factors such as customer assumptions without seeking clarity. My sincerest apologies for how the experience happened for your order."

Reply from RV Products Shop LLCOct 29, 2025

The customer's old model of thermostat has not been manufactured for many years. We like to assist and inform customers who are looking to replace their old thermostat that is no longer manufactured. This is why the product description of the item in question states in multiple places : "Model 8530A3451 is no longer produced. Your order will include the latest OEM replacement (Part 9420A381). Function, wiring and compatibility remain the same, but the housing and display style are different." (go see for yourself https://www.rvproductsshop.com/8530A3451) In addition to that, the majority of the product photos include photos of the latest version of thermostat. Unfortunately we cannot force customers to read product descriptions or look at the product photos but we still want to continue to educate customers about products that are no longer manufactured and offer them the latest functional replacement.