Safe Home Direct Reviews | Read Customer Reviews of safehomedirect.com

Safe Home Direct Reviews | Read Customer Reviews of safehomedirect.com

Safe Home Direct reviews

Showing 60 reviews with 4 stars · Clear filters

Sue
Apr 1, 2026
So far, so good
the company has, so far, lived up to all it's promises. But, it's only been 2 days.
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customer
Mar 9, 2026
Great experience
Great experience. Was able to speak with a live person easily.
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Kristy B.
Nov 19, 2025
The door itself works wonderfully
The door itself works wonderfully, though the voice feature when opening it takes a little getting used to. Adam provided absolutely awesome service! We're extremely happy with the service and would recommend him to anyone.
Reply from Safe Home DirectNov 26, 2025
Thank you for the great feedback. We’re glad to hear the system is working well and that Adam delivered exceptional service—he’ll really appreciate the shout-out. If there’s anything we can do to make that voice feature feel more natural or enhance your experience, please let us know. We’re always here to help.
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Catherine H.
Nov 11, 2025
Very cordial customer representatives
Very cordial customer representatives. What I didn't like was the fact that I felt we were deceived. We thought we were dealing with ADT. Was not aware that our names were provided through a marketing organization.
Reply from Safe Home DirectNov 26, 2025
Thank you for sharing your experience, and I’m glad our team treated you well. I’m sorry to hear there was confusion about the company you were speaking with. We never want anyone to feel misled. We’re not ADT, and we rely on third-party marketing partners who are expected to represent us accurately. We’ll review this to make sure it doesn’t happen again. If you’d like to talk through anything or need clarity on your account, we’re here to help anytime.
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customer
Oct 26, 2025
Overall fine experience
The rep and tech were fine except the tech left the old sign and other trash in my garden bed instead of throwing it out for some reason
Reply from Safe Home DirectNov 26, 2025
Thank you for the feedback. We’re glad the rep and tech took good care of you overall, but leaving trash behind is not acceptable. I’m sorry that happened. We’ll address it with the team to make sure it doesn’t happen again. If you need anything corrected, please reach out and we’ll take care of it.
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PNA
Oct 24, 2025
Great service
Steve and James were very professional, knowledgeable and friendly.
Reply from Safe Home DirectNov 26, 2025
Thank you for the great feedback. Steve and James will be glad to hear this. We’re happy you had a positive experience, and we’re here anytime you need support.
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Joe R.
Oct 23, 2025
rep told me to call anytime i called…
rep told me to call anytime i called and left a message and he never called back
Reply from Safe Home DirectNov 26, 2025
Thank you for the great feedback. We’re glad the team took good care of you and that you’re already seeing the benefits. If you need help with anything going forward, we’re here to support you.
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William Lundgren I.
Sep 3, 2025
The job is yet to be completed still…
The job is yet to be completed still waiting for parts.
Reply from Safe Home DirectOct 23, 2025
Thank you for your patience. We understand waiting for parts can be frustrating, and we’re working to get everything completed as quickly as possible. Our team will stay in touch with updates until your installation is fully finished.
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