Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Safe Step Walk-In Tubs & Showers
The Safe Step® Walk-In Tub Company was founded on a commitment to the safety and well-being of seniors and others with mobility issues—because everyone deserves to bathe with peace of mind.Safe Step is American-owned and operated, and all our walk-in tubs and walk-in showers are made in Tennessee. As North America's #1 Selling Walk-In Tub, these unique tubs offer superior safety, therapeutic amenities and quality craftsmanship in the home. Safe Step is the only walk-in tub company that is Ease of Use Certified® from the Arthritis Foundation.Safe Step understands the difficulties that our customers face each day, so we designed our walk-in tubs and showers to help you bathe on your terms again. The Walk-In Tub is designed with thoughtful safety features, including an ultra-low step-in, no-strength locking handle and grab bars. Therapy features include hydro-massage jets, MicroSoothe air jet therapy, a heated seat and backrest, aromatherapy and more. The Hybrid, our most popular Walk-In Tub, offers versatility with a safe seated tub and an indulgent rainfall shower head. The Walk-In Shower delivers safety and style with a non-slip base, grab bars, design-forward wall options and built-in storage.Designed to meet your accessibility needs, these tubs and showers are engineered to fit in the space of a traditional bathtub, saving you time and money during installation. We take pride in delivering the highest quality products and unmatched customer service with what we call the "Safe Step Difference."
Safe Step Walk-In Tubs & Showers (safesteptub.com) has 788 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
I had a tub installed in OCT 2021 and now 6 months later I find that my monthly payment is going up $18 a month due to information that was not disclosed at time of purchase. Safe-Step is good at doing a quick side-step and claim they are not responsible for disclosing info at time of sale, and I have to contact the finance company, GreenSky, which I have done and they only say to call Safe-Step. In short, this company is a scam and I highly recommend them to no one and advise everyone to stay clear of doing any business with them. I am filing a complaint with the local BBB as well as the state banking authorities.
Reply from Safe Step Walk-In Tubs & ShowersMar 30, 2022
We have attempted on several occasions to contact the customer but our calls have not been returned. We find no basis for any of the allegations set forth in the review. The contract clearly states the monthly payment and we have received no information whatsoever that the Ellers’ payment is even one cent higher than stated. We remain willing to address any discrepancies, but we cannot force the customer to return our calls.
RB
RB
Absolute JERKS (do NOT work with this company)
The worst company I have EVER seen. They weren’t even working on my house but I live in a town house and these men objectified me as I walked outside and worked (banging on the walls and drilling) until the MIDDLE OF THE NIGHT? They wouldn’t leave upon multiple requests by myself and the home owner. I am beyond pissed and will ensure that no one I know works with these jerks again.
Reply from Safe Step Walk-In Tubs & ShowersMar 16, 2022
This is very upsetting to hear, and we have requested more information in order to better understand the situation. Please follow up with us so we can take corrective action here. We want to ensure this is not ever the experience anyone has with our company.
KB
Kimberly B.
DEFECTIVE HANDLE/LATCH-POOR CUSTOMER SERVICE My parents have had trouble with the…
My parents have had trouble with the chrome peeling off in chunks on the latch/handle. My mother has badly cut her hand several times on the sharp edges, so we’ve taped over the whole area. The tub door will now not close, so she’s standing with her knee against the door to keep water from leaking out. She can’t use the bathtub, can only rinse off in the shower. This has created a dangerous situation for her, she’s 88 years old with crippling arthritis. We’ve contacted the company over 1/2 dozen times for 6months and can’t get a replacement or repairman to come fix the defect. This tub cost over $18,000 and is only 5 years old. The handles are terrible quality and started peeling by year 2.
DONT BUY THIS PRODUCT if you expect any kind of quick customer service when it breaks down. My mom is now washing in the bathroom sink to avoid another accident.
Shameful!
Reply from Safe Step Walk-In Tubs & ShowersMar 14, 2022
Kimberly, we're sorry to hear about this. This definitely does not represent who we are at Safe Step or how we do business. We have requested more information from you so we can locate this account in our system and get this taken care of as soon as possible.
ED
Ed
Poor product water pools ontop of tub
Poor product water pools ontop of tub. Tried twice to fix. Tired of calling.
Reply from Safe Step Walk-In Tubs & ShowersFeb 21, 2022
Hi, Ed. We are sending a request for more information so we can get to the bottom of what's going on here and how we can make it right. We're sorry to hear about this issue. However, we are here to help!
PD
Patricia D.
Purchased 9/22/21.No contact until…
Purchased 9/22/21.No contact until 6wks.We should have been called to set up appmt in 2wks.Then set appmt up to Dec16.Installed.Big gough in bathrm door left off piece of trim around tub,no shower curtain left.took us in to show us how it worked.Main power board quit after 10min.Said hed call installer by Dallas,have part sent to him.Would call us back.Never heard from him.Called salesman.He said call Tempie Project mgr.She was attitude from the getgo.Makingso many excuses that she never listened to what my concerns were.I hung up.She called back,said she wasnt finished talking.I was.She was not going to be of any help so no need to keep listening to her attitude.That wason 9/17.Not one communication since then.We did not release financing $ due to issue.I
we would really like to have it cancelleddue to problems and likely more if repairs are ever needed.We are VERY DISAPPOINTED in SafeStep,and ppl handeling our job.For that price,we should get better results.Will never get goodreview from us!
TL
Tony L.
Safe Step stealing $2000deposit of disabled veteran
I was pressed to provide a down payment with a debit card of $2000 although initial credit was declined. I canceled contract on November 4th but all I get are excuses for not having returned my funds by November 18th per cancellation clause. Instead of returning funds to my card plan to send d check eventually. My bank wants to pursue criminal charges as I'm a 70 year old disabled veteran. Either Friday or Monday that will happen and news outlets notified.
Reply from Safe Step Walk-In Tubs & ShowersNov 29, 2021
We respectfully, and strongly, disagree with Mr. Linsmaier’s claims as set forth in his review. After receiving the cancellation, we attempted to refund in full the down payment to his credit card. We learned on November 12, 2021 that the refund attempt was declined. On November 18, 2021, we learned that the refund to his credit card was processed and actually cleared our account. We have explained all of these facts to Mr. Linsmaier and even offered to review his November credit card statement to locate the transaction. At this point, there is nothing more we can do as Mr. Linsmaier’s down payment refund has cleared our account. Consequently, the claim that his down payment has been stolen has no factual basis.
ST
Steven
Wouldn’t go thru this again!
The experience from the start has been short of “satisfactory “. Our credit card down payment was not processed until I made numerous calls, finally after 1 month the payment was processed putting the installation 1 month later than expected.
The date of installation, they showed up after 11AM then worked to “complete” the job after 9PM, in the dark! The 2 gents were personable however, we were told the tardiness was due to the warehouse.
The electric inspector failed the electric so I called on Wednesday 11/10, still waiting AGAIN to be contacted the correct the issue
Updating this post, I still have not heard from SafeStep! I provided my contact info as requested PLUS I called them on the phone TWICE and again spoke with a answering service who picked up Safe Steps' "SERVICE HOTLINE" and both times assured me someone would call me. Needless to say we a extremely frustrated with Safe Steps lack of concern for their clients.
Reply from Safe Step Walk-In Tubs & ShowersNov 17, 2021
Hi Steven, we're sorry to hear about the trouble here. We always strive to get quality work done in a timely manner and to keep our customers satisfied. We are requesting more information from you so we can look into this and find out how we can best help to get this issue resolved.
MV
Ms. V.
Unethical Business Practices
If I could, the star would be negative. My dad is disabled, since I used Safe Step to install a shower, I thought it would be beneficial for him to have a low step tub. What a disaster, the representative said nothing would be touched, the space would look a lot as if the walk-in tub had been in place for years and that the tub would need to be custom made for the space. Nothing but lies; the original contractor committed to the job three or so weeks, the job was assigned to another contractor. It was a nightmare. not only was it overpriced, $16,000+, they also removed parts of the wall and floor leaving plywood exposed.
Who would opted to spend more money in advance on repairing exposed walls and floor? As this is what I was told, my dad signed stating he would absorb the cost. What! So, I began calling the numbers on file, finally, after calling all of the numbers available on the internet, leaving a message for the complaint officer was a joke, she just has the title.
The unethical attorney for Safe Step conveniently called me, stating he could not discuss, as I was not the homeowner. Once again just a smoking glass and mirrors, not wanting to take responsibility.
Do not use this company, the company uses unethical business practices.
If you would like to see the horrible work left behind by safe step, please respond to the review.
Reply from Safe Step Walk-In Tubs & ShowersOct 1, 2021
While we are always disappointed when a customer is not completely satisfied with a Safe Step Walk-In Tub, we are compelled to address the specific complaints here of (1) time of installation and (2) exposed flooring and wall. The contract here did not provide for installation within three weeks. Instead, the estimated time for installation was 4-6 weeks. An electrician was required to inspect the property before installation, which resulted in a very slight delay from the estimated time set forth in the contract.
The contract also explicitly addresses the flooring and wall complaints. Here, Mr. Vinson had a tiled in garden jacuzzi tub. Consequently, there would be exposed flooring after installation. On the Job Specifications page of the contract, which was signed by Mr. Vinson and is attached, the following is stated in the Notes section:
H.O. understands they are responsible for remaining exposed floor covering, no shower package, no surround…
Additionally, in paragraph (2) of the Customer Installation Agreement page, it is stated that the customer understands that he/she/they is/are responsible for “All flooring; tile work.”
Consequently, it was stated in two places that the customer was responsible for the flooring. Regarding the surround, it was also noted that no surround would be installed and Mr. Vinson did not pay for any surround. In short, Safe Step Walk In Tub fully completed all terms of the contract with Mr. Vinson. We hope that he enjoys the walk-in tub for many years to come.
