Safe Step Walk-In Tubs & Showers Reviews | Read Customer Reviews of safesteptub.com

Safe Step Walk-In Tubs & Showers Reviews | Read Customer Reviews of safesteptub.com

Safe Step Walk-In Tubs & Showers reviews

Showing 381 reviews with 5 stars · Clear filters

John L.
Apr 25, 2025
We have had our Safe Step tub for over…
We have had our Safe Step tub for over a year. We have only had one problem in that time - turning off unexpected. The company was contacted and Service (Cody) called me to set up a time. He arrived promptly as scheduled and diagnosed the problem. The replacement parts were received and Cody installed them fixing the problem. We really enjoy the tub and highly recommend Safe Step walk-in tubs for you.
Reply from Safe Step Walk-In Tubs & ShowersApr 28, 2025
Thank you for your wonderful feedback, John! We're delighted to hear that you received prompt service and that Cody provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
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Connie P.
Apr 24, 2025
Very careful with my furniture when…
Very careful with my furniture when bringing in the tub and parts. Cody and Tim very friendly. Did a great job on my tub, happy with the install.
Reply from Safe Step Walk-In Tubs & ShowersApr 25, 2025
Thank you for your kind feedback! We're so glad to hear that Cody and Tim made the installation a smooth and positive experience for you. It’s great to know they took extra care with your home and delivered a job well done. We’ll be sure to pass along your kind words to them! Enjoy your new tub!
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Cat C.
Apr 23, 2025
Cody did a great job and was very…
Cody did a great job and was very professional
Reply from Safe Step Walk-In Tubs & ShowersApr 24, 2025
Thank you for the great feedback, Cat! We appreciate your support!
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Bill O.
Apr 18, 2025
Tech Matthew was amazing came out and…
Tech Matthew was amazing came out and knew exactly what was the problem with in mins. Made repairs and cleaned up afterwards. Perfect service.
Reply from Safe Step Walk-In Tubs & ShowersApr 21, 2025
Bill, thank you for taking the time to share your experience with us. We're delighted to hear you had a positive and prompt service experience with Matthew. Thank you for choosing Safe Step!
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Richard G.
Mar 20, 2025
on time knowledge
Very knowledgeable on time and professional.
Reply from Safe Step Walk-In Tubs & ShowersMar 24, 2025
Thank you for the great feedback, Richard! We appreciate your support!
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Michael H.
Feb 27, 2025
Safe Step truly sent their ‘A-Team
Safe Step truly sent their ‘A-Team’ to install our new walk-in tub, and we couldn’t be happier with the experience. From the moment Leonardo, the electrician, arrived right on time just before 9 AM, to the final walkthrough with Sam and Henry, the expert installers, we felt completely at ease. The team took the time to explain every step of the process before beginning, ensuring we knew what to expect. With their combined 14 years of experience, they worked seamlessly, leaving our home in the exact condition they found it—no mess, no stress. Leonardo expertly ran a dedicated electrical line from our basement fuse box to the second-floor bathroom, and you’d never even know they had been there. By 5 PM EST, the job was done, and we were guided through every feature of our new tub. A huge thank you to everyone at Safe Step—from sales and administration to Leonardo, Sam, and Henry—for their professionalism and attention to detail. Other than my home and my spouse, this tub is the best investment we’ve made for our safety and comfort for years to come!
Reply from Safe Step Walk-In Tubs & ShowersFeb 28, 2025
Thank you for your thoughtful and glowing review! We're thrilled to hear that Leonardo, Sam, and Henry provided such a seamless and professional installation experience. Our team takes great pride in ensuring every step is handled with care, and it’s wonderful to know that you felt at ease throughout the process. Your kind words truly mean the world to us! We hope you enjoy your new Safe Step tub for many years to come.
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joan P.
Feb 18, 2025
Knowledgeable technician that shared…
Tub door repair - Knowledgeable technician that shared what he knew without asking. He was also very pleasant to have in my home. I felt safe and comfortable during his visit
Reply from Safe Step Walk-In Tubs & ShowersFeb 20, 2025
Thank you for sharing your experience! We’re so glad to hear that the technician was knowledgeable, pleasant, and made you feel safe and comfortable in your home. We take pride in providing professional service, and it’s great to know it made a positive impact on your visit.
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Guffrie S.
Feb 18, 2025
Keeney Pathe Visit
Keeney Pathe .was pleasant on phone & in person .knowledgeable & gave detailed explanations .listened & showed patience when questioned .offered helpful advice demonstrating wealth of experience
Reply from Safe Step Walk-In Tubs & ShowersFeb 20, 2025
Thank you for sharing your experience with Keeney Pathe! We’re so glad to hear that they were pleasant, knowledgeable, and patient throughout the process. It’s great to know that they provided detailed explanations and offered helpful advice with their wealth of experience. We truly appreciate your feedback and are happy to hear that you felt well taken care of.
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