SageSureReviews of sagesure.com

I already answered in the previous survey. Thanks!

After the initial automated attendant answered my call, I was quickly connected to a live agent and the process was pleasant.

Very responsive, although it is a bit difficult to get to the claims specialist in the beginning. Plus I didn’t like dealing with AI when initially filing the claim. Overall, the response was good.

Overall I had a good experience with the adjusters. Initially it started off a little rocky but once we got the ball rolling it was pretty good. My desk adjuster checked in on a frequent basis about the status and the progress. She was very detailed with the information provided and gave clarifications in a clear manner. The adjuster that came out was very professional as well and answered all my questions and directed me to who I show get in touch with for question that he was not able to answer. Most of my issue was with the mitigation team that was recommended.

I made a claim for my roof after a large hailstorm and I saw all my neighbors getting a new roof. Had a roof company come out and say it needed replaced. During the claim, I dealt with a subcontractor who clearly was an agent working for multiple carriers. (One star deducted for this). She was NOT knowledgeable and made the process more difficult. The claim was denied. I fought it and ultimately I got it elevated to an actual Sagesure employed agent. This agent decided to get an engineering form to come out and inspect the roof. They gave me a whole packet of what they found. As an engineer myself, it was legit. I thought this was a very good way to show me the roofer I initially got may have duped me. Instead of just saying no, they got me evidence at their cost. I just got my renewal, it only went up the same as everyone else's around me. Just seemed like a human way to go about doing business. A small cost for the company but now they are getting all that back with a renewal.

The claim process was very good.

responded to claim in timely manner

The experience was very good and Jessica was very helpful.