Great
Based on 3,947 reviews
Saltwaterfish.com4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Saltwaterfish.com is your choice for the best Marine Fish, Corals, Invertebrates, Live Rock and Supplies. Saltwaterfish.com also has Forums, News, and Advice for saltwater fish hobbyists. With a 15 Day guarantee and over 18 years in business, saltwaterfish.com is the place where hobbyists go for quality marine life.
Saltwaterfish.com (saltwaterfish.com) has 3,947 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 343 reviews with 1 star · Clear filters
Jon C.
Very poor service F-! I didnt receive the animal that I paid for and they wouldnt send me one even though they had it in stock. Wont ever buy from them again. I'll only buy from Liveaquaria.com they truly support their customers A+.
Robert W.
I ordered a 2.5-3” Flame Angel and i received a BARELY 1.5” Flame Angel. When i contacted them, they wanted a picture of the fish next to a ruler. So, i took a picture while the fish was straight in a corner with a ruler 3” over the fish showing the fish was NOT even remotely close to what i bought! I was told that wasnt good enough and they want the fish out of the water and the ruler next to it! HAVE YOU GUYS LOST YOUR MIND???? You want me to stress the new fish out when my image CLEARLY showed you what i got was wrong. NEVER again and i will dispute my charges with Credit Card company. You have a guarantee but really dont stand by it...SHAME ON YOU!
Reply from Saltwaterfish.comJun 12, 2019
Thank you for your review. We did confirm this was an error and the Flame Angelfish was refunded promptly.
JuKang F.
doa policy is good, but refund not good at all.
Reply from Saltwaterfish.comJun 12, 2019
Thank you for your review. As outlined in our guarantee policy, a refund will be issued for DOA items. We sincerely appreciate your business and hope that you will shop with us again in the future.
Steven
A little background... I have been purchasing fish from saltwaterfish.com since July 2017. My average order has been around $190 over seven purchases. The quality of the fish has always been outstanding. Prior to my recent experience, my single biggest complaint always related to the size of fish ordered vs what was received. Description would say 3" - 4" and fish showed up 5"+ or exact opposite being too small. This will always be my #1 reason to purchase at the overpriced store near my home. Seeing what you get before paying makes a real difference. Otherwise a happy and loyal customer. I routinely visit saltwaterfish.com to see the latest specials and fish on sale. My fish tank is near capacity and I wanted that special fish to finish it off. This past Saturday I scan the sale pages and find a listing for a 4" Map Puffer for $55. I was surprised at how low the cost was and jumped on it quickly adding a few more items to my cart to meet the 15% off special for $200 ordered. My order arrives Tuesday and I eagerly open the box to learn I was sent the wrong puffer : ( Turns out that while the sale page did in fact say Map Puffer and the linked page providing the description, price and all detail was for the Map Puffer, and my e-mail confirmation shows a picture of a (you guessed it) Map Puffer and adding insult to injury my customer service correspondent acknowledged the site had a typo of the Map Puffer... I had actually paid for and received an Immaculate Puffer. What a truly ugly puffer and not even close to what I ordered. No problem, easy fix, just send the correct fish! Sadly no. Even though saltwaterfish.com acknowledges it was their error, I was told we apologize for our typo, keep the fish or trade it at your local pet store and we will refund your purchase price (which has yet to occur). My local store will not accept fish and I will not flush it down the toilet. I am now stuck with a fish that couldn't be further from what I intended to purchase and a seller who refused to rectify their admitted error to a loyal customer. Even when they admit 100% error saltwaterfish.com would not do the correct thing and send the fish I purchased. This will be my last order and did not have to end this way. Edited to respond to your response. Fish are purchased site unseen. If you provide the wrong price for the correctly listed fish with the CORRECT photo, you should send what I purchased. That’s called customer service and fixing your mistake. Refunding my money wasn’t what I wanted. I still have the wrong fish happily living in my tank with no means to get rid of this fish unless I kill him. Don’t worry, you did me a favor. I found fishybusinessaquatics.com as a result. Much better prices and haven’t missed you at all.
Reply from Saltwaterfish.comJun 12, 2019
This situation was an honest mistake and the wrong fish was shipped. Without any hassle, the fish was fully refunded without delay.
MICHAEL T.
Invoice showed free shipping. Then after I paid it showed a 6.99 shipping charge. First and last time I order from theses people. Canceled order. It's not the 6.99. It's the fact they don't honor what they said on the invoice before you submit payment. Appropriate bait n switch for a fish site.
Reply from Saltwaterfish.comApr 10, 2019
Thank you for your review. All charges are clear and upfront. Nothing is hidden nor is a surprise. In this particular case, it is regarding the $6.99 charge for rural customers whom have only the option of Priority delivery, as standard overnight is not available in their area. This information is clearly shown during the checkout process, in our FAQ on the website, and also on the shipping page. The $6.99 Priority charge is not charged after the point of sale, it is included in the summary before checkout.
Scott M.
I had a store credit and with purchasing replacement fish I had to pay shipping and a package charge, which as far as I am concerned I paid those fees on the original order, this total BS, I will never purchase from Saltwaterfish.com ever again. LiveAquaria here I come to buy my fish.
Chuck B.
You offer free shipping, but don’t have a place to enter “free shipping”. Very maddening.
Reply from Saltwaterfish.comApr 10, 2019
Thank you for your review. We appreciate the feedback. There is a coupon code box during the checkout process and you enter the code you choose to use. In this case, you reached out to our customer service and a refund was issued promptly, as we applied the free shipping code for you. We are always here to help with issues such as this, 7 days a week by phone, text, email, or chat. We hope that the rest of your experience was stellar and hope you come back and order again.
Temaba1001!
Almost our entire order showed up DEAD! porcupine puffer, sand star, sea hare, green crabs... These folks should loose their business license!
Reply from Saltwaterfish.comApr 10, 2019
Thank you for your review. We sincerely appreciate the feedback. It is incredibly unfortunate to have any losses, but a complete loss is very rare. We are not just a business shipping marine life, many of us keep and care for our own aquariums and receiving healthy live animals is something we deeply care about. There are many factors that could cause such a loss, but there are ways to make sure your package is not sitting outside for too long or riding in a delivery truck all day, such as choosing to pick your package up at FedEx. At minimum, always be prepared for delivery and have someone home to bring the package inside right away.
