Poor
Based on 495 reviews
Santander Consumer USA2.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Santander Consumer USA (santanderconsumerusa.com) has 495 customer reviews on Folks Told, with an average rating of 2.4 out of 5.
Showing 151 reviews with 5 stars · Clear filters
Carlos L.
Friendly, quick and easy interface.
Reply from Santander Consumer USAApr 22, 2026
Hello Carlos! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Iglesia de Cristo en Las A.
I like it good race good Bank I thing I am going to work it aut , Thank you
Reply from Santander Consumer USAApr 13, 2026
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
William B.
Efficient and helpful
Reply from Santander Consumer USAApr 10, 2026
Hello William! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Wendy A.
Customer service is very professional and understanding. They always find a way to help in every possible way.
Reply from Santander Consumer USAApr 9, 2026
Hello Wendy! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Customer
They approve my loan. Excellent
Reply from Santander Consumer USAApr 9, 2026
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Carmelita N.
It was great to pay online, until I could not log back in. I still can't log in with the password.
Reply from Santander Consumer USAApr 3, 2026
Hello Carmelita! Thank you so much for taking the time to provide your feedback and we appreciate your business. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Tesla Model Y O.
I wanted to set up autopay for my car loan before receiving loan information by mail. Representative #518993 sent me the information that I needed by email and gave me a thorough description of the information being sent. Using the emailed information I was able to successfully access my account and set up monthly autopayment. Thanks for the help!
Reply from Santander Consumer USAApr 2, 2026
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Arthur B.
Was very helpful and understanding of situation an helpful in trying to resolve it
Reply from Santander Consumer USAMar 31, 2026
Hello Arthur! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
