Santander Consumer USAReviews of santanderconsumerusa.com

I financed my truck in 2022. I paid on it for 4 years before I traded it in. I was never 30 days late on any payment. Because the dealership took over 30 days to pay the truck off they put a late payment on my credit. You call them and no one is helpful or speaks English. I will never do business with Santander again. Pure garbage. DO NOT LET THEM FINANCE YOUR AUTOMOBILE!!!!! You’ve been warned.

12:20 PM (0 minutes ago) to me My experience with Santander Consumer USA has been an absolute nightmare. I would not recommend this company to anyone. I paid off my auto loan approximately 11 months early, yet Santander took an unreasonable amount of time to properly process my payoff. Despite receiving my payment, they reported late-payment information to the credit bureaus, which negatively affected my credit. I find it completely unacceptable that a customer can fulfill their financial obligation early and still have their credit damaged because of delays and poor handling by the lender. Trying to resolve the problem has been extremely frustrating. I have spent countless hours calling customer service, being transferred from one representative to another, and receiving inconsistent or incorrect information. Communication with the call center has also been extremely difficult at times, and it often seemed that representatives did not understand the account history or know how to resolve the issue. This situation has caused me unnecessary stress, damaged my credit, delayed the release of my lien/title, and created additional financial problems for me. I should not have to suffer these consequences after paying my loan off early. Santander needs to take responsibility, investigate how my payoff was handled, correct any inaccurate late-payment reporting with ALL three credit bureaus, and provide written confirmation that the corrections have been submitted. This has been one of the worst customer-service and financial experiences I have ever had. Based on what I experienced, I cannot recommend Santander Consumer USA.

For some reason I can not set up my account through the app. It keeps saying it doesn’t recognize my account. That sucks because I shouldn’t have to go through an email everytime I want to get on my account.

I went with daughter to purchase a suv, I didn’t wanna co sign but I did. My daughter and son n law was deployed to Hawaii. I sent all their information to get an extension until I get things together. They lied to me for 4 months saying they never received papers. I started making her payments. She was 2 months behind while relocating. They charged it off but I’m still making payments and still have the suv but they always add fees. My payment is $513.00 but on app it’s showing I’m 66 days behind but I owe $1949.57. I’m not behind . Even 66 days don’t total up to almost $2000.00

I have had an extremely frustrating experience with Santander Consumer USA while trying to buy out my Tesla lease. I have repeatedly asked basic questions about the cash buyout process, including where I should send my payoff. When I specifically asked whether the address shown on my buyout quote was the correct address for sending the payment, I could not get a clear confirmation. For a large financial transaction, this lack of clarity is unacceptable. I was also given a phone number and specifically asked whether it was for another Santander department. I was told that it was, but I later discovered that the number simply routed me to LeaseEnd.com. That was extremely misleading. Santander repeatedly directed me to LeaseEnd even after I explained that I intended to pay cash and did not need financing. Tesla separately confirmed to me in writing that I should work directly with Santander for the buyout. I have been sent back and forth between Santander, Tesla, and LeaseEnd, with different representatives giving me different information. No one seems willing to take ownership of the situation. For a financial company handling an important transaction, customers should be able to receive clear, accurate instructions from the beginning. This experience has been extremely disappointing.

It is impossible to sign up for or even find my account and customer service has tried for 2 weeks to sort this out. How am I supposed to make a payment when Santander cannot even find my account! This company certainly seems like a scam, setting a person up for failure. Next stop, calling the BBB and any financial regulatory body I can find to make a formal complaint. Shame on you!

I DO NOT recommend this company. Do your homework! During covid, due to shutdown and lack of a paycheck I requested to put 2 payments to the back of my loan. They ran through some automated BS and had me verbally agree. BIG mistake!!! They extended my loan with MORE interest. EXTENSION is different that putting a payment to the rear of your loan. They are argumentative and unprofessional! In the end THEY owed ME $

I am a new customer and I am unable to log on to my account when I called to try to get help, I was told it will be 3 business days before IT can help me.