Poor
Based on 495 reviews
Santander Consumer USA2.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Santander Consumer USA (santanderconsumerusa.com) has 495 customer reviews on Folks Told, with an average rating of 2.4 out of 5.
Showing 151 reviews with 5 stars · Clear filters
Valued C.
Excelente servicio
Reply from Santander Consumer USASep 14, 2026
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Alexandru T.
I love this bank they have always been true to me and helped me out when I was in Mexico. They are affiliated with Bank of America. They are amazing. Every bank is amazing if you respect them and respect yourself. I unfortunately dealt with a dealer in Van Nuys that did not respect me and I got trapped into this deal at a really high APR and can’t afford to pay it off yet. But that’s no one’s problem but me. Santander even has credit counseling. All banks do. That’s also amazing. We love banks! They help us get around!
Reply from Santander Consumer USASep 8, 2026
Hello Alexandru! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Gloria B.
I truly love this company! I was so happy know that we were able to get with Santander. I look forward to proving our credit worthiness and hopefully in the near future lower my monthly payment. This company has been so good to us in the past and we look forward to working with them again! I highly recommend this company!! Gloria B
Reply from Santander Consumer USASep 8, 2026
Hello Gloria! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Michael M.
We are not paycheck people, so sometimes our money comes in a little bit late. But we know that it's coming. And Santander is excellent about not charging us a late fee. The simple interest is as fair as there can be. And I don't see any. Problem dealing with this company. Their rates were the best I was offered.
Reply from Santander Consumer USASep 8, 2026
Hello Michael! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Donna J M.
The Gentleman I spoke with was very helpful and informative. He is very nice and spoke to me like a friend.
Reply from Santander Consumer USASep 8, 2026
Hello Donna! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
ReNay C.
Y'all are amazing I love that yall very nice an very helpful Cecilia castello your number one and we will be seeing you more love vandergrift Chevrolet
Reply from Santander Consumer USASep 4, 2026
Hello ReNay! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Anothony
Stress free
Reply from Santander Consumer USASep 1, 2026
Thank you so much for taking the time to provide your feedback and we appreciate your business. So glad we were able to help! If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Nikos Y.
Thank you very much for helping me set up my account. The 2 Customer Service Representatives were most helpful, courteous and friendly. Have a nice day!
Reply from Santander Consumer USASep 1, 2026
Hello Nikos! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
