Poor
Based on 495 reviews
Santander Consumer USA2.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Santander Consumer USA (santanderconsumerusa.com) has 495 customer reviews on Folks Told, with an average rating of 2.4 out of 5.
Showing 151 reviews with 5 stars · Clear filters
Marwin
Buena excelente
Reply from Santander Consumer USAMay 18, 2026
Hello Marwin! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Steve E.
THEY ARE VERY THROUGH WITH THEIR INFORMATION CONCERNING MY ACCOUNT
Reply from Santander Consumer USAMay 18, 2026
Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Ellis S.
I spoke with a young man who reset my login credentials for me. I had Capitol letters but the system put it in in lower case letters. I wanted to get set up to make my payments. Sorry I missed pernounced his name. But he was very helpful. Ellis Smith
Reply from Santander Consumer USAMay 14, 2026
Hello Ellis! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
vicki
The company is very good to work with
Reply from Santander Consumer USAMay 13, 2026
Hello Vicki! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Juanita Lynn Bolyer B.
Santander made it possible for me to get the car I wanted I wanted to say Thank You for making my dream come true, Highly recommend this company I give them 10 stars Thanks Juanita Bell
Reply from Santander Consumer USAMay 13, 2026
Hello Juanita! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Mariamgelly A.
I went in with something in mind but wasn't quite sure exactly what I wanted. My salesperson was very polite and took his time explaining all the options that were for me since i was so undecisive. It took hours of Trying to pick the right one for me and and at the same time calculating numbers which was honestly my biggest concern.I thank him so much for having a lot of patience and helping me throughout this process. His service was amazing, he made me feel so comfortable, made sure my needs were met and also bought me lunch which was very nice of him.The overall experience was great . He also made sure my car was detailed when he gave it to me. I loved the service and the warranty that came with it.Everyone was so helpful.Thank you
Reply from Santander Consumer USAMay 13, 2026
Hello Mariamgelly! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Skip R.
Santander was very helpful and gave us a great rate. 2.99%. The dealership made an error on our loan that didn't get caught until 16 months into the loan. Santander was great about working with us to resolve the issue. We ended up having to get another brand new (2025) car. Santander pre-approved us without even applying again and even gave us a 3.49% APR. I did give a 5 star, because Santander did an incredible job of fixing the problem. I highly recommend them.
Reply from Santander Consumer USAMay 5, 2026
Thank you so much for taking the time to provide your feedback and happy to hear we were able to help! We appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Mayra F.
It was easy to set up my account, it was so easy to edit my information
Reply from Santander Consumer USAMay 1, 2026
Hello Mayra! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
