Reply from Save On ScentsOct 23, 2018
Hello Margo,
I am very sorry to hear of your dissatisfaction with some of our fragrance interpretations. While we strive to provide a very accurate likeness of each and every designer fragrance interpretation that we provide, there can be a number of factors at play that will determine just how close these interpretations can be to the original target. Frequently, designers will alter their formulas from year to year without informing the general public, so a customer of ours might feel that our interpretation differs from the scent notes they might be used to smelling, and that customer may be completely correct. Our perfumer will likely have been interesting from a different version of the perfume or cologne in question. Other times, in the case of a vintage or discontinued designer perfume, certain materials that used to be commonly used in perfumery (ie certain nitro musks, or even animal derived ingredients) are no longer available for use, or we choose not to use them for ethical purposes. In this case we will do our best to create a safe synthetic relocation of the material, but it’s does not always replicate these very unique notes. Luckily these situations are a relatively rare, and we are proud to offer a wide variety of interpretations and original fragrances. We also completely understand your concerns about feeling as though you have wasted your resources when an oil that you purchase for the first time is not suitable for your needs. In an effort to give our customers the best opportunity to sample our fragrances for the lowest price possible, we offer our Sniffie Sampler Packs at a low cost as well as cover the expense of shipping them. These packs allow you to try out 5 vials of your choosing, before committing to larger volumes of fragrance. Regarding the oil that you very much liked and was only made available in a higher volume, we can also understand your frustration. We refer to these oils as “Pipeline fragrances”, as the formula remains in our pipeline at a higher minimum ordering volume. In these rare instances, chances are that we must purchase a minimum volume of at least one of the raw materials that make up the fragrance formula. Making a minimum batch size available for formulation allows us to continue offering these rarer fragrances to our customers while not having to bring in more raw material than we will likely use before it expires or degrades.
We will have a customer service representative reach out to you to discuss the specific oil you have expressed interest in to see if anything can be done to accommodate your needs.
Thank you very much for your important feedback!
Elliott @ Save On Scents
