Space Coast Credit UnionReviews of sccu.com

I have multiple loans, business accounts, and personal accounts with space coast. My number one complaint is that every time they have an update you have no access to your information. The current "update" in the website has made it so QuickBooks cannot connect to it. Its been over a month and they still have no idea when this will be fixed. Horrible IT for such a big company

Their service really is as bad as everyone says. I've been with them for business checking for about 10-years. They totally blew the COVID era, causing confusion and despair. If you go into a branch thinking you're going to get help with something, they point to a bank of telephones on the wall so you can call their call center. (Yea, not making that up.) Tellers and branch managers give you a vibe like they hate their jobs. - Their online banking is constantly offline. Their phone support will take you into a call-tree with hours long holds. Why am I still there? I don't write a lot of checks, so never found the motivation to change yet. I would not recommend Space Coast Credit Union.

I got approved for a motorcycle loan with SCCU two years ago, and it has been paid off. I no longer have it and decided to get another motorcycle, so I called SCCU. My current credit score is 690, which was the same as last time, but this time they denied my application for a mere $6,500 and made a hard pull on my credit report, which is hurting my credit score. I'm pretty sure it also hurt my chances of getting approved with other lenders, so I purchased the motorcycle cash, which I had no problem coming up with these funds, but I initially preferred to spread it a bit. I really thought paying off my last loan with SCCU will work to my favor, I never imagined that they would deny such low amount as this, or I would never chance it to do a hard pull on my credit. Most financial institutions do a soft pull so it won't impact your credit. Never again, Space Coast Credit Union; you lost a very good customer. Also, I decided to close the account I had with them, and I suddenly saw that they charged me $5 for an "Account inactivity fee." This is absurd! Stay away from this bank! You won't win with them in any situation!

There is a reason they don't post their Google rating and reviews. This credit union is full of hidden fees and has numerous guidelines on how and how much of your money you can access. This is a secondary bank for me and would never be my primary. Their online account portal is continually inaccurate, you have know idea what has or has not cleared, I look at a vendor payment and it has cleared for them but look thru the SCCU ledger and it is no where to be found. Works out well in their favor because they get the over the limit fee when they snag you going over.

Worst customer service of any credit union or bank I’ve ever dealt with. No one on the phone can take action. They say “I’ll submit a request and you should get a call or docusign in a day” - then no one calls. Secure messages go unresponded to as well. About to report them. I’ve been trying to get a response for 14 days! Unconscionable!

The car loan is just one bad thing 1 have to say about them. But SCCU is HORRIBLE on all fronts from online banking, to bill pay, to false offer on loans that they like to rescind frequently. DO NOT WASTE YOUR TIME WITH THIS BANK! They are definitely not the NASA of banks, even though their ridiculous name might falsely to believe otherwise. Jamilia Scott sent me an offer that was a lie!!!!!

Be extremely careful with this institution and fees/insurances that are charged.

my humble opinion: I will NEVERRRRRRRRRRR do business with them after my experience with courtney who refused to notarize a document. they lost me as a customer. she should be fired..