Sears PartsDirectReviews of searspartsdirect.com

Price was twice what I found on Amazon. Original transaction was on 5/28/25. I canceled the order within the required one hour time window and was charged anyway. Today is 6/24. Have called 3 times over the past four weeks. They always say it should show up in 3-5 business days. Still waiting for the refund. 7/11 Update Still no refund. I've called another 2 times (for a total of 6 phone calls). Each time I get the same old story. They say that they've processed my refund and that I need to wait 3-5 business days. I've warned them that I will dispute the charge if I don't see it within 5 business days. In most cases, disputes need to be filed within 60 days of the original charge, for me that's Sunday, July 27, 2025.

So I ordered a water softener bypass valve on 6/2/25 and paid for expedited shipping to get it in 2 days. After 2 days i reached out and they told me it was lost and dont know where it is?, So i told them to cancel it 10 days ago. So after 2 calls and 5 online chats i canceled this order last Friday 6-13 again and the next day i got an email stating it was shipping, i still have not received the item and no email correspondence from them at all and they tell me the same thing. And NO English speaking people. Horrible service!!! and i am out $82.00.

Ordered water filter 22Apr2025 and website stated it will get here within a week. Then I get an email stating it's backordered and when I called customer service the automated system stated it wouldn't ship until 11Nov2025. I called to cancel and the automated system said to wait on the phone after a representative helps me to provide feedback. The representative wouldn't hang up the phone and picked up and told me "due to technical issues, I need to hang up and then your review will happen". I told her no because if I hang up, the review won't happen and I told her I'll wait. She comes back on the phone and asked me to hang up. I told her to get a supervisor on the phone. She said supervisors aren't at work yet but I can call back in 30mins. I told her I'll wait on hold because I'm not hanging up. She came back in the phone again and said she'll put in a request for a supervisor to call me. I told her no need because I'll wait on hold until they get to work. Then she came back on the line and asked for me to hang up again. I told her to call technical support to assist her in hanging up her end because I'm not hanging up especially after you lied. And then I said I'm not talking to you anymore. She then hung up the phone and my review started immediately. Why is Sears still taking loyal customers money after their bankruptcy but hired some of the worst employees who have no problem lying and will commit fraud amongst other violations of company policies and customer service training?

This is the worst online store ever! Lies, negligence, and total disregard for customers I ordered a part from SearsPartsDirect on March 5. The estimated delivery date was March 31. It’s now April 10, and the item has still not been shipped. The status remains “In Process,” like nothing is happening. At first, the part was listed as “In Stock,” then suddenly changed to “Back Order,” then back again — it changed multiple times. It feels like they don’t even have a real inventory and are just taking orders and money while stalling for as long as they can. I demanded a cancellation and refund, but customer support just mumbles vague excuses, blaming the "manufacturer" and asking me to wait 2–3 more days. That was over a week ago — still no reply, no refund, nothing. Also worth mentioning: customer service speaks heavily accented English, making communication difficult, and they do absolutely nothing to actually help. This is beyond unacceptable. The service is zero, reliability is below zero. They take your money immediately and then disappear into a black hole of delays, lies, and excuses. It feels like their strategy is to wear you down until you give up on your refund. ⚠️ Do NOT order from Sears PartsDirect! This has been the worst online shopping experience of my life. If you value your money and your sanity, stay far away. (Order # W630481 — so they can’t pretend they don’t know)

Ordered a part from @searspartsdirect. Old company good reputation. Also old part - not made anymore, can't believe they have one. Call up to check. Yes we have several here. Great, yes please. You'll have it Tuesday. Tuesday no part. Called Friday. Oh, it's on back order from the manufacturer. Manufacturer out of business 20 or 30 years. We'll look into it and call you Sunday. Yes we do work Sundays. Following Friday: you didn't call me. Please cancel and refund. Anything else? Yes, you lied to me! And all you give me is attitude? Sorry for how you feel but we don't have an attitude. You just ordered wrong. Can you believe that? @searspartsdirect How are the mighty fallen. Do business with them at your peril

it would less than 1 star if I had the option. Absolutely worthless, lying slime...DO NOT USE THESE PEOPLE. THEY'LL LIE TO YOU AND DO NOTHING TO HELP YOU. STAY AWAY!!!!

TERRIBLE. Seems like a potentially fraudulent or unscrupulous business. Purchased a part, listed at good price, listed as in stock but has never even shipped. Next to impossible to speak with a live agent to inquire about my order or request refund. BUT they texted updates (including today) stating my estimated deliver date is January 16, 2025, which is interesting since today is January 23, 2025. Finally called credit card company and submitted fraud claim to receive my refund.

I ordered a control board for an oven along with another part on 12/29/2024. The order was shipped without the control board. Turns out the control board is no longer manufactured or available. I have been trying to get a refund. 3 different promises of "it will be refunded in 3-5 days". Today was told the refund request had not been submitted but would be. I was then told SearsPartsDirect is waiting for the refund from their vendor. Seriously? They paid the vendor for a part that doesn't exist and are unable to refund my payment until they receive a refund from some vendor. Not buying it. The SPD rep has again promised a refund in 3-5 days. Not holding my breath. (1/23/2025. I have received the refund. Doesn't change my rating. Selling/charging for parts that don't exist and the consumer has to invest time to obtain a refund is a dealbreaker. Oh and the part they did ship, which is what I wanted, had a completely wrong image online. I had to spend time chatting with a rep to verify the part was correct but image was wrong before I ordered it.)