Securus Contact SystemsReviews of securuscontactsystems.com

I was very frustrated during the calls & the reps just added to it. Just their responses were so scripted. I just looked and reviewed the 45.99 offer. Never requested it just looked and low and behold there's a charge & to cancel the service your charged 15$ what a racket! And the hoops ya gotta go through maybe if you expected years of calls may be worth it but I don't.get it why ya get Oklahoma phone nbr and I live local to where I would be getting calls from.??? And I wouldn't get calls until I can get the new nbr to him which is again though this service I get post cards to send takes 1-2 business days. SO JUST BE AWARE IF YOU LOOK AT IT YOU BOUGHT IT !!! I FEEL STUCK REP COULDN'T EVEN EXPLAIN TO ME HOW TO PUT MONEY ON MY ACCOUNT TO GET Calls SHE JUST HUNG UP I CALLED 2X NEITHER REP COULD DEESCALATE MY CALL THEY ADDED TO MY FRUSTRATIONS WORSE CUSTOMER SERVICE

We have had to contact them at least once a week for months now. Rotation just somehow changed on our on call, everyone is being put in as new client even when the client says " I've been with them for years". Phones #'s put in wrong, addresses and cities put in wrong. And the clients now are on hold for and average of 45secs to a minute

Securus was recently bought out by signpost. The company I work for hired them to answer emergency. The business is open 24/7. The company is not reaching out technicians with calls or text or they are calling the wrong tech on call. They have a printed calendar with on call techs. It's not hard. I also had to give a discount to a customer recently due to the company giving wrong information to the customer. Every week their are 3 to 5 mistakes made. The company can not have this happen. I call our rep and straighten it all out. No changes go through again and again. I call into the office as a customer and experience first hand how unorganized this business is. Don't make the change.

I have been with Securus Contact Systems for years. They usually take care of business, but I CANNOT recommend them. If you ever really need them for something urgent, you will NOT get any help. My business number was recently spoofed, and we were innondated with call after call for about 30 minutes. I tried several times to call and seek help, but each time, I got the same old, "we're too freaking busy to help you right now". Unfortunately, it's the same bs for years. Now, Signpost has taken over. Difference in customer service??? I don't think so! Still crappy service! I wished I had never decided to do business with them. Please do yourself a favor and do NOT use this company. They are TERRIBLE!!!!!

In my experience, this company is not competent to handle answering service needs. Initially the service was ok but as time went on - over about 6 months - the service went south. I had numerous problems with them getting the script right despite clear communication with their "customer happiness" people. While out of the country I had to make calls to clients and potential clients who had called in my absence and did not get clear information from the answering service. I cancelled the service and do not recommend them.

Absolutely horrible company. Got a marketing call from them and made the mistake of trying them out. Had them for a couple months and multiple of my customers said they waited on hold for 10 minutes until they just hung up. I called the manager about this multiple times and was told they were understaffed and it will be fixed. Weeks later, no resolution so I canceled. Once I canceled, they charged me for another month with 0 used minutes, which I was fine if they could refund me the calls where my clients waited 10 minutes. They said no we wont refund by "feel free to dispute the charge". Then I said I'll write about this online and the manager said "disneyland also gets bad reviews, and people still use them" lol. Avoid this company. I'm using Posh receptionist now. They are 2x cheaper and much better. No wait times, dedicated team, dedicated app.

They must be paying for good reviews. Can't get a hold of anyone for service. Cancelled visits and never got a refund so paid them for nothing. Not surprising.

If I could give ZERO stars I would. We hired this company to simply take calls and book straight forward appointments while I took 3 months for maternity leave. We had nothing but problems since day one. My labor came 3 weeks early so I didn't get much time to try out many answering services. They charge an arm and a leg first of all, $2.35 a min and let me tell you they soak up every second and then some. Our monthly charges were $1,500-$1,800 a MONTH! This was more than if we hired an actual person to do real work. I tracked our calls and the minutes never added up. We area small business and don't get nearly that many calls. I would email every time there was an issue and it was rarely resolved, the same issues continued and it was clear these people are not properly trained. They would double book appointment slots, turn down estimates, schedule for times we are not open and so on. I had to do more work fixing the issues than I ever imagined. The worst part of all is the FRAUD! They include each month a list of all calls and time spent on the phone, the called many numbers several times... I'm talking one phone number 3-4times and sat on the phone for 700-1200 seconds, that's almost 12minutes=$27 phone call with no estimate booked??! This was not just once instance, this is at least 10 calls a month. I have an entire spread sheet of this BS. I sent an email voicing our frustrations and to cancel our plan, they then ignored my email because they are the most unprofessional company out there AND charged us $587 for 8minutes used. DO NOT HIRE THIS AWFUL COMPANY. We will be sure to let ALL of our contacts know just how HORRIBLE this company is. These people couldn't even take a simple appointment, literally the easiest job in the world. Such a nightmare, save your money and a headache! Our new answering service is $116 a MONTH strange how all the fake calls stopped? They should be sued for stealing money!