See's CandiesReviews of sees.com

I am very nervous. My order said it would arrive Dec. 20-23 and that an email would be sent when it had shipped. It is 5pm on the 21st and still no notice that it’s even shipped. It is for a special occasion on Christmas Eve and not something I would eat or give to anyone any other time so if it doesn’t come on time it’s useless to me🥲 I have always had good customer service with See’s for 30+ years, but after reading all of these reviews I am worried. Fingers crossed

The candy is delicious, but something has changed in customer service. My order arrived 12/13 for XMas, and literally half was missing. I’ve purchased See’s for years without a drop of trouble. I called Customer Service. After thirty minutes on hold, an agent answered and said she’d assign me a Case number for review. Review of what?! The candy was missing. She promised a call the next day. Seven days later I am still waiting for resolution. I called again and got the same response about supervisor review. Every company I know replaces missing product, or gives a refund. So disappointed in this once very fine company.

I ordered & paid 3 days ago. Still not shipped!!!! What the Hell???

Hi Dad, u will get a kick out of this “life hiccup” event. Obviously, this is a silly situation on the scale of serious events but I just had to share… so I have been mailing Sees chocolates out to loved ones for 30 years. On Friday, I ordered your Sees, Peter’s brother, & my one good friend Sees. It was different this time as they did not ask for my account number, and I had to laboriously retell them every single address, name, phone #, message, etc… finally after 30 minutes of recreating what they should of had in their files, I gave them my credit card number… it was rejected (even though I have used this card for 2 weeks straight with no problems), then I gave them two more credit card numbers.. all rejected!! I spoke with the manager & she said it was on the “Sees” side & they were blocking me from ordering!! Fast forward to today, Monday, and I am waiting for her call, she was going to try & straighten it out. Since Friday, I have gone online and tried to purchase my order under Peter’s name, under a different email address, etc… nothing is working. I have hours of my time invested in just trying to order their chocolates and I am pissed that they are so incompetent for some reason this year!! Did they change ownership?, something is differently different. I am almost done with ever ordering anything from them ever again. There are too many competitive companies to order from without making it a very painful experience!! Sorry, just thought I’d share with you, this is why ur Sees might be late! Love, Jody Sent from my iPhone

Purchased a box on 11/18 to ship and arrive no later than Dec. 2nd for my Mother-laws birthday, she lives by herself and it needed to arrive on time for her b-day on Dec. 3rd. On Nov. 29th, I received an email stating it was ready to ship, I hadn't received any more communication as of December 2nd. so I called on Dec 3rd to inquire and was told my order had not shipped and the Sees candy rep said she would forward my situation to a supervisor. Later on the afternoon of Dec 3rd, I received an email stating my order would be overnighted to arrive on Dec 7th. That is not overnight and No tracking # was provided. On Dec. 6th I called again and was told "Good News, your package is to arrive today" and then told or maybe tomorrow. Which day is it? I was then told that my purchase would be refunded, well that has not happened, nor any sort of email/communication that there will be a refund or an apology. I am very disappointed with See's customer service. I was proactive with my order to ensure On Time Delivery. It was very important to me. I could have and should have shopped elsewhere. However, with See's reputation, I never expected such shoddy customer service. Such dishonesty, terrible!

I have always loved Sees chocolate. My favorites are the Mochas and Bordeaux. I recently ordered a pound of half and half. I was so excited when they arrived today. I quickly opened the box to dig into my favorite chocolate. I was so disappointed when I realized the chocolate was stale. I paid $40 for a pound of premium chocolate, and feel like I have been completely ripped off.

I just want to let you know that I am very disappointed in the service from Sees Candy. I placed an order for 40 boxes of chocolates and pay overnight shipping, these were going to be the Christmas presents for our clients. They should have arrived yesterday, today I checked my account (they never sent me the tracking number) and they have not even been delivered to UPS. Today I have been trying all day to investigate what's going on with my order and if I can cancel it since nobody can give me reports, but nothing has been possible. I'm really upset,😡 if you can't have an answer at least make it easy to cancel the order, I won't have time to buy and ship something else for our clients. Be very careful, the worst customer service I have had in a long time and no one seems to be capable for giving an answer.

Have been buying candies At 60w 8 st nyc, today 12/4/2021 I was told I was not able to buy candy without mask rudely, most employees ther know me from years of buying, Asian woman Spanish woman and 2 very nice gentleman, but today a new face “KAREN”! So not only did I not buy took the time out to leave negative review, I also wrote letter to corporate, people like this do not need to be in retail sales, terrible customer service n it’s not mandated to wear mask in any stores, discrimination n violation of my rights