Seido KnivesReviews of seidoknives.com

Reply from Seido KnivesJan 17, 2025

We understand your frustration, and we want to clarify that we offered to make things right by processing the reshipment and providing a complimentary knife as a gesture of goodwill. The original delivery mistake was due to the courier’s error, and we took steps to resolve it promptly. Our priority is ensuring a positive experience for our customers, and we’re here to assist you with any further concerns.

Reply from Seido KnivesDec 30, 2024

We’re sorry to hear about your disappointment with our return policy and appreciate your feedback. We’d like to clarify that the restocking fee is a standard policy for all returns. This fee helps cover the costs associated with processing returns, such as inspection, repackaging, and in some cases, disposal if items are not in resalable condition. We strive to make our policies as transparent as possible and are constantly working to improve both our products and services. While we understand your frustration, we’re glad to hear that you’ve enjoyed using the Kiritsuke Damascus Chef Knife and hope it continues to serve you well in the kitchen. Your feedback regarding our advertising and communication will be taken into account as we aim to do better and address any gaps in clarity. Thank you again for sharing your thoughts with us!

Reply from Seido KnivesDec 28, 2024

We’re truly sorry to hear that your experience with our knife set didn’t meet your expectations. While our knives are designed with precision and quality, we understand how important sharpness is. There are specific techniques to properly sharpen them for optimal performance, such as using a honing steel or a sharpening stone, which can help bring out their best. If you need guidance, we’d be happy to provide sharpening tips or recommend a tool for better results. As for the return, we do have a 30-day policy in place, but we’d still love to help in any way we can. Please feel free to reach out to our support team, and we’ll try to work with you on a resolution. Thank you for your feedback.

Reply from Seido KnivesDec 25, 2024

Thank you for reaching out and sharing your experience with the 9-Piece Master Chef Knife Set. We’re glad to hear you initially enjoyed the design, weight, and sharpness of the knives, but we’re genuinely sorry to hear about the rust issue—it’s certainly not the experience we want for our customers. Rust can sometimes appear even with careful care due to environmental factors like humidity, exposure to acidic foods, or prolonged contact with water. Even high-quality knives with carbon or high-carbon stainless steel components can be prone to this when certain conditions align. It’s great that you’re handwashing and drying your knives immediately, as that’s the best practice for maintaining them. We understand how frustrating this must be and are here to provide guidance to help you keep your knives in pristine condition. Applying a light coat of mineral oil or a food-safe rust preventative periodically can help protect the blades, especially if you’re in a humid environment. We also recommend storing them in a dry place and avoiding prolonged exposure to moisture during use. If there’s anything else we can do to assist or improve your experience, don’t hesitate to let us know. We appreciate your patience and are here to help!

Reply from Seido KnivesDec 20, 2024

Thank you for sharing your feedback. We would like to clarify the situation regarding your order. Your shipment was marked as delivered by the courier, and as part of our commitment to excellent customer service, we offered to replace the knives if they were lost or stolen. However, in order to proceed with the replacement or even refunds, we required a confirmation or ticket number from the courier to verify that a claim had been filed. Unfortunately, you chose not to file this claim, which is a necessary step to activate the insurance on your order. Without this confirmation, we are unable to proceed with a replacement. Additionally, it’s worth noting that claiming the quality of the product without having received or used it contradicts your stated concerns about the shipment. We are confident in the craftsmanship of our knives and stand by their quality, as highlighted by the many positive reviews from satisfied customers. We do not “pretend” to offer shipping insurance. The A+ shipping protection is an additional option that protects orders against loss or theft. When a package is marked as delivered, but the customer reports it as missing, we require confirmation from the courier (e.g., a claim ticket or investigation number). This step is necessary to process the insurance claim per our policy. We provided clear instructions multiple times on how to proceed with the claim process, but it appears these steps were not followed. Unfortunately, without this confirmation, we cannot move forward with a replacement or refund. We remain committed to assisting you and resolving this matter fairly if you are willing to complete the necessary steps with the courier.

Reply from Seido KnivesDec 20, 2024

Thank you for sharing your thoughts. We’d like to clarify a few points about our knives and policies. 1. Pricing and Quality: While other sites may appear to sell similar products at lower prices, we pride ourselves on offering premium knives crafted with precision and care. Our quality control, high-quality materials, customer support, and warranty services set us apart. 2. Return Policy: Our return policy is designed to ensure fairness and hygiene. We cannot accept used items to maintain the highest health and safety standards for our customers. This is a common practice in the kitchenware industry. If you have any concerns or questions about your order or experience, we’re here to help. Our goal is always to provide the best possible service to our customers.

Reply from Seido KnivesDec 19, 2024

Thank you for sharing your concerns. We take claims like this very seriously and would like to clarify any misunderstanding. 1. Shipping and Tracking: We ship thousands of orders daily, and every package is provided with a valid tracking number. In rare cases where tracking information may appear delayed or incorrect, this is often due to courier issues, not a failure to ship the product. If you are experiencing such an issue, please reach out to us directly, and we will investigate immediately. 2. Product Authenticity: Our knives are crafted with the utmost care and quality. While we work with skilled manufacturers globally, including in Asia, we ensure that every knife meets our high standards of precision and craftsmanship. These are authentic Japanese-style knives, carefully designed for both professional chefs and home cooks. 3. Customer Service: If you feel your order has not been handled properly, please contact us directly via email. We are committed to resolving any concerns promptly and ensuring a positive experience for all our customers. Your satisfaction is our priority, and we are happy to assist in any way to resolve this matter.

Reply from Seido KnivesDec 19, 2024

Thank you for reaching out to us and sharing your concerns. Upon reviewing your order, we can confirm that the items you selected and purchased are: • Straight-Edge Steak Knife Set • Japanese Master Chef Knife Set These items are available individually and were added to your cart during checkout. It appears there may have been a misunderstanding, as the system processes exactly what is added to the cart by the customer. The 17-Piece Knife Block Set was NOT part of your purchase. While these items are components of the 17-Piece Knife Block Set, they are sold separately unless the complete set is explicitly added to the cart and purchased. There is no issue with the presentation of our products, and we ensure that product listings are clearly described.